Technical Business Analyst

RESPONSIBILITIES:

- Support existing systems, including implementing bug fixes and enhancements. Participate in projects to deliver system enhancements that will provide process improvements, especially for Customer Service.
- Participate in projects to re-engineer and transition Legacy systems, some of which are based on MS Access, to newer applications based on VB.NET/ASP.NET/SQL Server and/or to a LIMS-based solution.
- Define/document robust business system requirements. A variety of tools and techniques are used, including interviews, observation, process/Datamodelling/analysis, and facilitated user sessions.
- Analyze requirements to develop solution designs, working with stakeholders in the business
- Develop, implement, and maintain IT solutions and databases that meet requirements.
- Work with both internal and external IT service providers to deliver solutions/projects
- Manage the communication of requirements, expectations and priorities between time zones and teams in a manner which optimizes resource usage and minimizes turnaround times.
- Create and manage business processes that ensure key stakeholders have visibility over relevant issues and related progress and status.
- Participate in cross-functional teams involving operations, R&D, Marketing, to plan and deliver all aspects of Genetics product launch.
- Ensure that requirements are addressed in the solution and that the solution is tested adequately.
- Create and maintain system development life cycle documentation.
- Participate in and/or drive problem investigation and resolution.
- Participate in continuous improvement activities aimed at reducing cycle times, eliminating redundancies and increasing throughput.
- Consult with and advise leadership and decision makers to identify, recommend, implement, and support cost-effective technology solutions for the commercial area.

SKILLS:

REQUIRED QUALIFICATIONS:

- Bachelor's degree or equivalent education/experience, ideally in Information Systems or Computer Science
- 2+ years relevant IT experience, ideally with Laboratory, Life Sciences, and/or Customer Service applications.
- 2+ years experience collecting, analysing, and documenting requirements.
- Strong database skills including fluency in SQL.
- Proven ability to translate business requirements into solutions that map to technology capabilities. Experience in the application of project management principles and software development life cycle management
- Strong verbal and written communication skills with the ability to express complex technical concepts in business terms
- Fluency in English
- Strong analytical problem-solving skills and interpersonal skills with the ability to work effectively on cross-functional project teams or individually, as needed
- Interpersonal skills necessary to collaborate with existing subject matter experts, across many functions, and utilize them as team members
- Proven success in delivering IT solutions
- Ability to transform data in files or databases
- Ability to write queries in SQL
- Ability to take direction and to complete tasks with minimal direction

DESIRED QUALIFICATIONS:

- Ability to write complex queries in SQL
- Software development experience
- Laboratory Information Management Systems (LIMS)
- LabWare LIMS
- SQL Server
- Background in laboratory environment operations
- Experience managing software projects/teams
- Skills in project management, business process re-engineering, organizational change management in regard to new system deployment, and risk management
- Genetics and/or bioinformatics
- Windows and Linux environments
- Visual Basic .NET
- Python
- PHP
- Database design
- Background or education in Mathematics/Statistics, or Biological/Physical Sciences