Technical Architect (CCIE)

- Achieve relevant recognised qualifications such as CCIE - BOTH WRITTEN AND LAB. Multiple qualifications a distinct advantage to
- Assurance including continuous service improvement and proactive management, of complex networks based on the Business existing portfolio eg CISCO, AVAYA, CHECKPOINT AND TANDBERG. Supporting technologies such as OSPF, BGP, MPLS, LOAD BALANCING, FIREWALLS AND VPNS which are underpinned by a solid understanding of IP NETWORKING, ROUTING AND SECURITY. Security principals and technologies, Managed IT environments and technologies, Unified Communication solutions.
- Technical Architects will demonstrate a drive to maintaining and extending their professional certifications and accreditations and will typically seek to acquire more than one expert level certification.
- Plan, designs, build and subsequently manage a suite of processes and procedures aligned to the ISO 20000 and ITIL v3. The overall objective of the organisation is to become the centre of excellence for service management in support of the managed solutions that  Business deliver for clients. THE STABILITY ARCHITECT IS RESPONSIBLE FOR DETERMINING THE ROOT CAUSE OF SERVICE INCIDENTS AND EVENTS AND FOR ESTABLISHING AND MONITORING REMEDIATION PLANS.
- Manage service SLA to minimise exposure to penalties and maximise revenue from bonus eg minimise penalties against SLA. Problems are also likely to be complex in a managed service. A thoroughly understand commercial contracts will be required.
- Experience in organisational change leadership is required.
- Employ a consultative approach with strategic thinking, innovative problem solving, and outstanding leadership.
- Take full responsibility for providing technical clarity and earning customer trust from a technical standpoint, customer trust will be especially gained during major incidents.
- Promote specific area of expertise within the industry and position  Business as a leader in the marketplace
- Articulate complex technologies in terms of business capability and possess excellent technical writing skills.
- Input to proposals eg service improvement proposals where specific technical authority is required.
- Production continuous service improvement plans, documented to industry best practice and in line with ISO standards.
- Input to the creation of detailed change plans, test strategies & risk analysis.
- Interface with Sales, Pre-sales, Service, Product Management and other areas as necessary to ensure the explicit objectives of the role Assure and Service are delivered upon.
- Support the ongoing professional development of the business and the broader Assure and Service organisation.
- Deliver presentations on technology trials and seminars for technological advancement, impart knowledge promptly.
- Maintain certifications which contribute to overall company technical accreditations.
- Contribute toward collaborative mechanisms for communication amongst peers and engineering disciplines throughout the wider  group.
- Liase with external customers.
- Manage own personal development effectively.
- Complete detailed & on time timesheets, performance management documentation, expenses claims etc ie comply with eircom group policies and procedure.
- Coach and mentor Assure and Service team members and assume responsibility for lead engineer role on specific technological areas.
- Participate in an on call' regime at an expert level.
- Based in the City West campus.
- Ongoing revenue protection through incident and event analysis and service improvements and revenue generation through enhancement of service propositions.
- Build relationships and processes with our partners eg CISCO, AVAYA etc. to support effective problem management within the Assure and Service team.
- When necessary attend customer sites and work on live network environments in support mode for incidents, in install/maintenance mode within a service contract and also on projects on an intermittent basis.
- Assure complex customer environments, virtual cloud based implementation and support of a variety of technologies.
- Utilise customer demonstration labs, reference laboratories and staging environments to their best affect.
- Contribute to developing and executing customer service improvement initiatives.
- Support the successfully delivery of the target Customer Experience through targeted improvement initiatives.
- Ongoing continuous improvement of the capability of the MSC incident, event and problem management process, procedures, systems and capabilities.
- Support the achievement of the MSC wider strategic, financial, operational and customer objectives.
- Maximise personal contribution to the MSC, Assure and Service and Business overall.