Technical Architect

DESCRIPTION:
Senior technical support role serving as an escalation resource to resolve complex Mobile Device Management (MDM) troubles.

RESPONSIBILITIES:
Works directly with business customers to resolve troubles or perform complex administration/configuration on MDM platforms.
Must develop depth and breadth of knowledge on multiple MDM platforms. Must become organization's Subject Matter Expert (SME) on at least one platform while developing/maintaining sufficient expertise to support all MDM platforms in the mobility managed services portfolio.
Leveraging internal or vendor provided lab resources test and evaluate new releases before delivered to production.
Maintain and regularly update a knowledgebase for Service Desk and other support personnel on FAQ's, administration best practices, common troubleshooting scenarios, etc.
Deliver technical training to internal teams on new features, best practices, and lessons learned.
Participate on cross functional teams to support service development activities.
On-call or after hours support may be required.

SKILLS:
QUALIFICATIONS:
BS in Computer Science, Engineering, or related technical field
Over 5 years experience with Mobility, IP Services, or application/software in a design or technical support role
Strong working knowledge of LAN infrastructure, TCP/IP, and Mobile Devices (iOS, Android, Windows Phone)
Proven troubleshooting experience with IP Networking, Firewall, HTTPS, Load Balancers, DNS, ActiveSync, Email, SMTP, LDAP, Active Directory
Excellent communicator who can effectively manage customer expectations
Demonstrated ability to quickly learn and master new technologies
Hands-on experience with MobileIron or AirWatch strongly preferred

Desired Certifications:
MCTS/MCSA (Windows Server), MCTS (Exchange), MCSE ( Messaging)
ASCP
EDI
Java related technologies
Oracle Supply Chain - Financials schema and table structures
Project Management
SQL
Warehouse systems interface
Bachelor Degree