Technical Application Support (QR3832)

Functie : Technical Application Support (QR3832)
Start : 2-5-2016, 36 uur per week
Periode : 3 mnd+
Omgeving : Amsterdam

Omschrijving:
For our client in Amsterdam we are looking for Operations Engineers to perform the role of Technical Application Support.

Job Description
The Operations Engineer will actively monitor, manage, study, test, and run the application, noting the detailed technical behaviour and performance across all aspects of the Application to proactively identify and prevent operational problems. The Operations Engineer is expected to understand the detailed workflow of the Application, expected transactional volumes and the detailed technical behaviour of Application Servers and Databases. The Operations Engineer will participate in the team's Scrum processes as necessary.

The Operations Engineer's primary responsibility is to ensure the operational stability, integrity, and availability of the Application at all times. You will typically proactively identify Application and system related problems. You will assume leadership of your DevOps team when an Incident occurs and your Application has an outage or is part of a Major Incident that affects the operation of your Application. When your Application is in maintenance mode (where there are no changes happening), your role is the only role required to keep the Application running.

Tasks
Deploying and running a Production system, and provide Level 2 support for your Application.
Specifying, creating, and executing the Performance and Operational Acceptance Tests including High Availability and Disaster Recovery Tests, with the support of the Dev Engineer.
Specifying, creating, testing and deploying the runtime scripts (e.g. stop/start/purge/backup).
Specifying, testing and executing deployment and roll-back scripts.
Configuring and implementing Monitoring Tooling to enable 24x7 monitoring by the Master Control Room (MCR) using appropriate Event Alerts, agreed with the MCR.
Understanding the detailed technical behaviour of your system under normal and peak loads.
Understanding any expected changes in behaviour after a specific Release, and taking appropriate action if actual behaviour is not in line with what was expected.
Understanding the behaviour of your Application in failure scenarios, and driving improvements in line with Reliability objectives.
Understanding and monitoring the entire technology stack your Application is running on.
Understanding how your Application fits into the overall chain(s) of systems that implement business processes, and working with your "chain neighbour" teams where necessary to improve reliability, efficiency and simplicity.
Ensuring your team and your Application fully support implementation of the Service Transition and Service Operations ITIL processes.

Core skills and experience
You have worked with and understand multi-tier applications, and typically will have strong knowledge of databases, operating systems and application servers.
You can programme in at least one scripting language, and are familiar with current software development practises and with automation of test and deployment.
You have a good command of English, spoken and written.