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Technical Analyst I
Eingestellt von Yoh
Gesuchte Skills: Support, Network, Client, Entity
Projektbeschreibung
Job Responsibilities:
- Supports technical standards and testing of enterprise policies, systems, and/or applications.
- Performs basic technical analysis, design, support, implementation, and project management for technology related activities with moderate supervision.
- Provides basic customer support for technology, leveraging Remedy to track and perform necessary trend analysis of issues.
- Provides basic support to the applications, network, systems, storage, and esc
- Provides Basic Technical Support Related to Enterprise Technologies
- Monitors applications, systems, storage, and networks using existing tool sets.
- Identifies and escalates issues to on-call groups as appropriate.
- Assists in hardware and software upgrades, replacements, and/or repairs.
- Assists in detailed specifications, data mapping, and testing.
- Supports Technical Analyst 2 and Technical Analyst 3 with technical standards and testing of enterprise policies.
- Support and Customer Satisfaction
- Acts as a liaison between Information Services, vendors, external technical specialists, and customers.
- Documents all identified issues during implementation and support in the Remedy system.
- Provides on-going support and resolution of user issues.
- Coordinates with end users, appropriate enterprise technical staff, and vendors to identify and correct reported problems.
- Coordinates follow-through on user requests using established reporting structure.
- Monitors the progress of problem resolution and keeps customers informed as to their status.
- Keeps assigned tables and profiles updated to changes received from assigned customer departments, other applications, and vendor releases.
- Reviews various system log files, error reports, alert audit logs, and security access logs, as assigned.
- Assists in the implementations, upgrades, and support of the assigned technical solutions.
- Quality Standards and Testing
- Under direction, obtains all appropriate signatures and approvals for the configuration and support of functional testing and change management.
- Participates in researching, outlining, and writing documentation that is technically accurate and which conforms to established department methodology.
- Contributes to development and revision of policy and procedure changes.
- Assists in the commitment to develop service related reporting with moderate supervision.
- Assists in researching, resolving, and escalating application, system, storage, or network incidents with moderate supervision.
- Participates in small projects.
Job Qualifications:
- Technical analysis experience, ability to work in a team environment, maintain a high level of customer service, and possess strong attention to detail, as typically acquired in zero to two (0-2) years.
- Proven problem determination and resolution experience is desired.
- Experience in production related issues by performing root cause analysis is desired.
- Knowledge and understanding of information technology concepts and technologies is desired, as is knowledge of computer systems hardware and software, entity relationship models, design, protocols, and methodologies.
- Proven verbal, written, organizational, problem solving and interpersonal skills.
- Good time management and organization skills.
- Manage project tasks to the project plan for multiple projects.
DISCOVER ALL THAT'S POSSIBLE WITH YOH. APPLY NOW.
RECRUITER: Trina Reese
Yoh is a professional staffing provider with over 70 years of experience in the short and long-term staffing services industry; visit our website to learn more about our company. If you are seeking workforce solutions in the IT sector, see our comprehensive IT Staffing Resources .
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.
Tax Term: CON_W2
J2W: INFOTECHJ2WNWIT
Ref:
Branch: IT & Telecom
Projektdetails
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Einsatzort:
Sacramento, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges