Technical Account Manager/Sales Engineer

TECHNICAL ACCOUNT MANAGER/SALES ENGINEER SEATTLE, WA CONTRACT OPPORTUNITY

At COMPUCOM, you're more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join CompuCom!

We're currently seeking candidates for the role of Technical Account Manager/Sales Engineer.

OVERVIEW:

Sales and Account Management:

- Fields incoming phone calls from companies interested in application
- Gives lengthy in-depth online demos in front of 1-10 people
- Emails and schedules with partners and customers
- Handles partner relationships over time
- Consultative and educational about application
- Articulate speaker, confident, inspiring, helpful, and friendly
- Basic knowledge about business models, profitability, and economics
- No cold calls

Support and Troubleshoot:

- Answers calls and monitors email queues for support issues
- Analyzes issues and strategically dissects problems into core elements in order to formulate efficient and complete troubleshooting plan
- Triages and turns trouble into testimonials
- Remote troubleshooting of on-premise networks

Email Migration and Networking:

- Monitors migration orders
- Assists with throughput
- Troubleshoots internal technical issues
- Keeps up with and helps suggest ever-evolving features
- Liaison between partners and engineering team

QUALIFICATIONS:

- Phone skills, customer service, and English grammar
- Undergrad degree required (computer science a plus)
- Strong technical skills
- Analytical thinker
- Eager to learn, adapt, and help in any way
- Works and collaborates well with others
- Comfortable presenting in front of groups
- Excels at solving problems and puzzles
- Experience with Microsoft applications a must
- Types over 50 WPM
- Self-starter, self-reliant, and strong work ethic
- Flexible, shifts often outside of 9-5

Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.