Tech Support - Sales Tools & Technology Job

TECHNICAL SUPPORT ASSOCIATE needed for a CONTRACT opportunity with Yoh's client located in NEWTOWN SQUARE, PA.

THE BIG PICTURE - TOP SKILLS SHOULD YOU POSSESS:

- Strong communication skills
- Commitment to learning of mobile tools/apps
- Ability to resolve problems

WHAT YOU'LL BE DOING:

- Provide day to day technical support to end users in the Sales Tools & Technology department
- Level one (1) support of GCO sales tools and technologies to internal Account Executives/Sales Managers
- Undergo training on key GCO applications (eg C4C, Quote Tool, Deal Approval Tool, etc.)
- Leverage this training and provide live phone-based, email support to AE/SMs
- Some weekend support/coverage will be required for quarter close (4-5 weekends/year)

WHAT YOU NEED TO BRING TO THE TABLE:

- Strong communication skills
- Passion and commitment to continuous learning of mobile tools/apps to help end users a must
- Ability to resolve problem at their level itself (without transferring high no of incoming calls to next level of Support) is a must
- Knowledge of mobile apps (Facebook, LinkedIn, etc) is a big plus
- Previous support center experience a big plus

What are you waiting for?

Apply Now!

RECRUITER: Emily Beaulac

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.

J2W: INFOTECH

TAX TERM: CON_W2J2WSAPAM

Ref:

Enterprise: IT & Telecom