Tech Support Analyst I

TECH SUPPORT ANALYST I BOSTON, MASSACHUSETTS 2 MONTH CONTRACT

At COMPUCOM, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

SUMMARY: Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. A+ CERTIFICATION REQUIRED

MAJOR JOB DUTIES:

- Test, image and clean PCs, laptop, monitors, printers, and other related hardware.
- Maintain, analyze, and troubleshoot, software and computer peripherals.
- Ability to setup, configure and add all hardware. Assist Corporate Desk Side Support technicians with large IMACs.
- Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
- Provide technical support to end users via telephone.
- Back up and burn end user data.
- Assist in developing and documenting improvements to current processes.
- Assist coworkers in resolution of end users technical issues.
- Assist coworkers in the execution of established processes and escalations.
- Relies on limited experience and judgment to plan and accomplish goals.

EDUCATION/EXPERIENCE:

- A+ Certification REQUIRED
- High School Diploma or GED required
- 2+ years of hands on technical knowledge of laptop and desktop design and software installation required

SKILLS AND COMPETENCIES:

- 1 to 2 years experience in a break-fix environment.
- Ability to lift and palletize heavy equipment (PCs, monitors, printers)
- Familiarity with standard tech support concepts, practices, and procedures
- Strong verbal and written communication skills
- A certain degree of creativity and latitude required

*CompuCom supports Employment Equity and Diversity*Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.