Tech Support Analyst

TECH SUPPORT ANALYST BENTONVILLE, AR CONTRACT OPPORTUNITY

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The candidate will be responsible for remotely supporting Windows Servers based systems for one of the largest infrastructures in the country. S/He will work in a team that supports and maintains all software, security, and server configurations for physical and virtual based systems. Must have hands-on experience with remote troubleshooting steps and tools used to resolve server performance issues, recommend upgrades if required, apply OS patches, and work with other support teams to validate application and hardware functionality. Provides technical support and guidance to drive resolution for support issues.

*This is a 2nd shift position.*

THE CORE DUTIES FOR THIS POSITION INCLUDE, BUT NOT LIMITED TO THE FOLLOWING:

- Provide second level remote support for the windows and Unix/Linux server environment
- Provide Back End server implementation and support
- Develop, publish, and maintain support documentation
- Work extended hours under tight deadlines to successfully meet objectives
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Works with a dynamic support team under direct supervision.

REQUIRED SKILLS AND EDUCATION:

- 5-7 years of experience in a large enterprise environment or related area
- Minimum 5 years of hands-on experience with Microsoft technologies
- Extensive knowledge of support concepts, tools, practices, and procedures
- Strong server troubleshooting skills
- Extensive knowledge of Windows 2003/2008, Active Directory
- Experience administering DNS, DHCP, File, Print, Active Directory, and Group/Security policies in an enterprise network environment
- Solid documentation skills
- Experience in maintaining standardized IT environments
- MCSE certification desired, 2008 preferred
- UNIX/Linux experience desired

*CompuCom supports Employment Equity and Diversity*Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit our website.