Tech Support Analyst

TECH SUPPORT ANALYST LOS ANGELES, CA CONTRACT OPPORTUNITY

As a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the COMPUCOM Tech Support Team!

SUMMARY: Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

MAJOR JOB DUTIES:

- Test and image desktops and laptops.
- Maintain, analyze, and troubleshoot, software and computer peripherals.
- Ability to set up, configure and add all hardware. Assist Corporate Deskside Support technicians with large IMACs.
- Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
- Provide technical support to end users via telephone.
- Back up and burn end user data.
- Assist in developing and documenting improvements to current processes.
- Assist coworkers in resolution of end users technical issues.
- Assist coworkers in the execution of established processes and escalations.
- Test, image and clean PCs, laptop, monitors, printers, and other related hardware.

EDUCATION/EXPERIENCE:

- High School Diploma or GED required
- Entry level - 2 years of hands-on technical knowledge of laptop and desktop design and software installation required

SKILLS AND COMPETENCIES:

- Familiarity with standard tech support concepts, practices, and procedures
- Experience and judgment to plan and accomplish goals
- 1 to 2 years experience in a break-fix environment
- Ability to lift and palletize heavy equipment (PCs, monitors, printers)
- Strong verbal and written communication skills
- A certain degree of creativity and latitude required

.*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.