Tech Support Analyst

WINDOWS 8 DEPLOYMENT TECH ANDOVER, MA CONTRACT OPPORTUNITY

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This position is for a Greeter for the Windows 8 Deployment project at the customer's site in Kalamazoo, MI. This Tech position will be responsible for interfacing with the customers as they schedule appointments to pick up their new Windows 8 laptops. The Win 8 Tech will spend 30 minutes with each customer explaining what has changed with the operating system, how to migrate their data, how to map printers, etc. Interaction with the customers will be scripted (scripts and other related information provided during training).

OUTSTANDING customer service and interpersonal communication skills are required for this position. The candidates must also possess strong technical ability with prior experience administering and supporting Windows 7 and preferably Windows 8 environments and A+ certification.

REQUIREMENTS

- Entry level- 3 years of experience in the field or in a related area and an Associate's degree or equivalent
- Windows 7 admin/support experience required, Windows 8 preferred
- Knowledge of commonly-used Tech Support concepts, practices, and procedures
- Must have excellent communication and presentation skills

Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.