Tech Support Analyst

TECH SUPPORT ANALYST NEW YORK, NY CONTRACT OPPORTUNITY

Take your career to the next level with COMPUCOM. We offer jobs with Fortune 1000 companies nationwide, AND invest in your career development through our generous, annual training contribution.

Resources must be able to handle IMAC and work 1pm to 10pm, M-F, sometimes weekends.

Summary: Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

MAJOR JOB DUTIES:

- Test and image desktops and laptops.
- Maintain, analyze, and troubleshoot, software and computer peripherals.
- Set up, configure and add all types of hardware.
- Assist Corporate Deskside Support technicians with large IMACs.
- Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
- Provide technical support to end users via telephone.
- Back up and burn end user data.
- Assist in developing and documenting improvements to current processes.
- Assist coworkers in resolution of end users technical issues.
- Assist coworkers in the execution of established processes and escalations.
- Test, image and clean PC s, laptop, monitors, printers, and other related hardware.

REQUIRED QUALIFICATIONS:

- High School Diploma or GED required
- 1 to 2 years experience in a break-fix environment
- Ability to lift and palletize heavy equipment (PCs, monitors, printers)
- Ability to handle IMAC moves
- Availability to work 1pm to 10PM
- Hands-on technical knowledge of laptop and desktop design and software installation required
- Familiarity with standard tech support concepts, practices, and procedures
- Experience and judgment to plan and accomplish goals
- Strong verbal and written communication skills
- A certain degree of creativity and latitude is required

*CompuCom supports Employment Equity and Diversity* CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, it's all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer.