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Tech Support Analyst

Eingestellt von CompuCom

Gesuchte Skills: Support, Design

Projektbeschreibung

SUPPORT TECH NEEDED

The candidate in this contract position will be responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

JOB DUTIES

- Test and image desktops and laptops.
- Maintain, analyze, and troubleshoot, software and computer peripherals.
- Ability to setup, configure and add all hardware.
- Assist Corporate Desk Side Support technicians with large IMAC's.
- Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
- Provide technical support to end users via telephone.
- Back up and burn end user data.
- Assist in developing and documenting improvements to current processes.
- Assist coworkers in resolution of end users' technical issues.
- Assist coworkers in the execution of established processes and escalations.
- Test, image and clean PC's, laptop, monitors, printers, and other related hardware.

QUALIFICATIONS

- Entry level -2 years of hands on technical knowledge of laptop and desktop design and software installation required
- Familiarity with standard concepts, practices, and procedures within a particular field
- Experience and judgment to plan and accomplish goals
- 1 to 2 years' experience in a break-fix environment
- Ability to lift and palletize heavy equipment (PC's, monitors, printers)
- Strong verbal and written communication skills
- A certain degree of creativity and latitude required

*CompuCom supports Employment Equity and Diversity*

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

CompuCom