Tech / Brandenburg: Rollout Support (m/w)

Currently we are searching for EIGHT candidate who is able to cover the following position:

BASIC PARAMETERS:

- 36 project days during the period

TASKS:

- receive and update incidents and requests through a call tracking tool
- basic installs, moves and changes for desktop and laptops
- install operating systems for PC's,  onto a desktop and laptop
- load an image onto a desktop and laptop
- backup and restore data on client workplaces
- load standard software applications such as MS Office or other scripted installs
- install (unpack, connect to the NW & test) standard desktops, laptops, printers and peripherals
- physically move client equipment
- set up security, file access, and other administrative procedures associated with requests &  incidents
- connect client equipment to network facilities
- provide desk-side guidance as appropriate to the end users
- affix an asset identifier tag to the Asset where required by the Customer and update the CMDB
- monitor SLA of assigned activities
- find faults with basic office environment IT related problems
- identify the scope of incident or problem & provide operational & technical assistance to remedy
- replace components in both desktops and laptops (e.g. hard drives, processors, fans etc.)
- understand desktop and laptop installations and configuration
- coordinate activities with service desk & provide Level 2/3 support to service desk &/or end users
- coordinate with third party (e.g. manufacturer warranties, RR managed print partner)
- Perform remote control resolution using appropriate tools like SMS or SCCM      

MUST-HAVE SKILLS:

- English language skill
- knowledge in MS Office      

NICE-TO-HAVE SKILLS:

- knowledge in 2st & 3nd level support

YOUR GECO-CONTACT IS IN LOOKING FORWARD TO YOU:

Mirco Klapka

Phone: 040 - 764 007 53

[email protected]

If you are interested in this position, I am looking forward to receive your current CV incl. your availability.