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Team Manager

Eingestellt von Applitracker

Gesuchte Skills: Support, Client


Team Manager- Fixed term Contract until May 2014

Capita Remediation Services provide financial solutions and support to the Banking Sector. We are now in the process of recruiting a Team Manager on a 6 month contract to ensure client delivery is achieved through the effective management, support and supervision development of their team within a PPI banking account.

We are looking for a Team Manager to join the team in an Operational capacity to ensure that the 6-12 direct reports are achieving SLA's and KPI's. We are therefore keen to speak to candidates with a strong team management background, ideally within the Financial Services within an admin/call centre based role.

Please note that this role is Monday to Friday, 15:00-23:00 and you must be able to work these hours throughout the contract.

*Ensure that the work required in your area of responsibility is effectively planned and fairly allocated to individuals, monitoring the progress and quality of the work of individuals to ensure that the required standard of performance is being met, reviewing and updating plans of work in the light of emerging issues and ensuring appropriate escalation of issues
*To provide direction to team members, motivating, coaching and supporting them to achieve team and individual objectives and to play an active role in the appraisal process
*Provide learning opportunities for the team by identifying learning needs, helping to provide opportunities to address these needs and encouraging team members to take responsibility for their own learning.
*Support all team members through monitoring and feedback of team members work in order to maximise quality of work and development of knowledge and capability
*Develop team members, by effective delegation and coaching, to undertake identified activities within your area of responsibility, taking a fair and objective approach to ensure that the individuals with the required skills, knowledge and understanding and who are likely to perform effectively are selected

*Previous experience of managing a team.
*Expert knowledge and continuing professional development relating to the products, processes and regulation in the area of work under supervision (as evidenced by continuing accreditation).
*Excellent communication and interpersonal skills
*Numeracy and advanced computer literacy (e.g. Microsoft Word, Excel and Outlook)
*Able to analyse data, problem solve and make decisions confidently
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.


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