Team Lead

IT TEAM LEAD

BELGIUM

DUTCH AND ENGLISH SPEAKER

CONTRACT: 3 MONTHS +

COMPETITIVE DAILY RATES

The Team Lead will report to the IT department manager and provides the objective proposition, daily supervision and evaluation of 10 to 25 people. The Team Lead will organizes the work ensures the proper and sufficient capacity and skills in function of demand and acts as a mentor, coach and first escalation point for all employees in the team.

The team lead is also the contact for IT management and colleagues, team leads in the IT organization as well as project and program managers for all organizational matters (planning, resource allocation, prioritization) within the context of his team.

Four main qualitative and quantitative data:

-

Number of expertise
-

Number of employees in team
-

Business criticality of the services/products provided by the team
-

Quality of service provided (eg test results for BUILD teams, service and recovery windows with incidents RUN teams)

Result Areas:

-

SPOC for Project Leads, Leads & INFRA Team PFS Leads
-

Daily steering and work schedule or team members
-

Set objectives on team/personal level and perform people evaluation & coaching
-

Manage team holidays, training, personal development team capacity management & reporting

Framework/The making of:

-

Clear agreements with college team leads for planning and resource allocation for enhancements, maintenance and support
-

Clear agreements with project managers for planning and resource allocation for projects

-

Organizing, tracking and reporting on the daily activities of the team staff
-

Determine and monitor SMART objectives for all staff members in the team
-

Managing leave, sickness and absence and care of the personal development of employees

Evaluation criteria/overview:

-

To provide the staffing for the projects and enhancements efficient, proactive and with the necessary flexibility
-

Provide support and maintenance in an efficient manner
-

In order to have an overall view of the workload and related resource capacities and these to plan and adjust the function of agreed priorities
-

In order to achieve the agreed business outcomes
-

In order to deliver the right capacity in accordance with the agreed schedule and a team of motivated employees to achieve that provides professional services in the most efficient way