T2 Systems Tech Contractor

RESPONSIBILITIES:

- Post-sale installation and maintenance of mobile communication systems.
- Manages maintenance customer service needs spanning multiple products integrated into a single system configuration.
- Performs system hardware and software installations on a project basis, plus manages customer service needs through routine system maintenance.
- Primarily focused on Astro, Digital, and Simulcast Trunking concepts.
- Provides primary point of contact for 2-10 customer sites as well as infrastructure backup for other technologists.
- Post-sale installation, optimization, maintenance, and management of mobile communication systems.
- Focuses on maintaining optimal performance levels across an integrated system.
- Performs system hardware and software installation and optimization.
- Manages system availability through routine system maintenance and performance monitoring.
- Supports the Telco interfaces of larger systems as well as the LAN/WAN and Microwave networking links.
- Provides primary point of contact for 2-5 customer sites that require end-to-end performance monitoring and management.
- May also be dedicated support providing system maintenance or management for a single customer.
- Coaches others in troubleshooting with computer based tools.
- Investigates opportunities to use new tool solutions.

SKILLS

Associates Degree, Technical certificate, military training or Project Management certification, and 6 years technical work experience (at least 2 years in project management). Basic networking familiarity for the support of Data and E911 products. Able to perform routine maintenance and troubleshoot system issues to ensure system availability. Able to provide technical assistance to others. Understands technology and system functionality. General/Intermediate knowledge of computer systems including hardware, operating systems, and applications required for troubleshooting, characterization and resolution of issues for technology of responsibility. Ability to coach others in use of PC based tools. General/Intermediate knowledge of RF Test Tools (ie, Transmission Test sets, signal generators, RF and Spectrum Analyzers). Understands SmartZone Trunking, Secure, and Client Server Networking concepts. Understands technology, system interfaces, and functionality of the system. Understands requirements of system optimization, verification, and audit testing in ensuring system performance. Ability to instruct others in the technical aspects of the system. Advanced knowledge of computer systems and Intermediate knowledge networking. Ability to use computer to perform diagnostics remotely or locally across a network. Ability to learn to use computer operating systems and common application for characterizing and resolving issues for multiple technologies. (Example: Unix, DOS, NT, Windows 98 and 2000). Intermediate knowledge of hardware and software tools available for both RF and Networking.

Synectics is an Equal Opportunity Employer.