T-Communication/Collaboration Specialist

T-COMMUNICATION/COLLABORATION SPECIALIST

Randstad Professionals are one of the leading recruitment companies in Switzerland and with a dedicated IT contracting team in Zurich, we are excited to help you in your search. We focus on finding the best contracts for the best contractors.

Randstad professionals are looking to find a responsible and open minded candidate who adds value to our client's IT team. Our client is an international Swiss Bank.

ROLE SUMMARY:

An interesting and challenging position in the collaboration services department. Focused on providing a stable environment in cooperation with other regions and

maintaining a consistently high level of quality by providing services to the customers.

Involvement in service design, transition and operation requires an in-depth knowledge in the matter.

THE ROLE INVOLVES:

- Administration and support of the Microsoft Lync-, Exchange- and Active Directory Infrastructure
- Management of the quality, reliability, capacity, performance and configuration of the regional/global Lync Enterprise Voice estate
- Managing and deploying the instrumentation required to proactively manage service reliability and quality as well as the integration of Lync with Exchange (Unified Messaging) and Video Conferencing platform (Cisco)
- Change and release testing and implementation
- Capacity management in Lync 2013 and Actiance Vantage estate and Integration of Lync Edge services (Federation, Web Conferencing and Mobile Collaboration)
- Providing guidance and council to operators, engineers and product managers on best practice
- Troubleshoot end to end infrastructure including compliance stack (Actiance)
- Review CDR and QoE reports to manage service quality and end user experience
- Ensure 2nd level support to other departments and consistency with other regions (AMER/EMEA/APAC)
- Ability to work off business hours

QUALIFICATIONS:

- Proven track record of AT LEAST 3 YEARS' EXPERIENCE IN SUPPORTING A COMPLEX MICROSOFT LYNC UC ENVIRONMENT
- Must have STRONG MICROSOFT LYNC and ENTERPRISE VOICE EXPERIENCE (preferred Lync 2013) in design and operation as well as LYNC CLIENT AND SERVER TROUBLESHOOTING EXPERIENCE
- A wide experience in generating LYNC REPORTS
- KNOWLEDGE OF TELECOMMUNICATIONS INFRASTRUCTURE FOCUSING ON IP TELEPHONY TECHNOLOGIES, AVAYA SESSION MANAGER AND CISCO VCS VIDEO CONFERENCING INTEGRATION
- EXPERIENCE WITH ACMEPACKET SBCS and KNOWLEDGE OF ENTERPRISE WAN CONCEPTS, load balancing and hardware components
- STRONG KNOWLEDGE AND EXPERIENCE IN SUPPORTING TECHNOLOGIES LIKE EXCHANGE 2010 and ACTIVE DIRECTORY, EXPERIENCE WITH ENTERPRISE MESSAGING AND EXCHANGE UM INTEGRATION
- Must have Scripting skills (PowerShell)
- NETWORKING KNOWLEDGE (Routing and VLAN) AND PROTOCOLS (SIP, TCP, DNS, Nimbus, Proxies), SECURITY KNOWLEDGE (Firewall)
- Good analytical and problem solving skills, Strong troubleshooting background, Proactive team player
- Fluent English skills (German is an advantage)

Want to experience Zurich, gain international experience in one of the top cities in the world for quality of living and salaries, get in touch with our team of specialist.

Good to know you!