Systems Technical Support Analyst

SYSTEMS TECHNICAL SUPPORT ANALYST HIGHLANDS RANCH, CO 6 MONTH CONTRACT

Did you know that CompuComs employee benefits start on the first day of employment? Join COMPUCOM and enjoy our generous, DayOne Benefits(SM)!

Our high-visibility client is looking for a bright, passionate and dedicated candidate to join the Production Operations Support Team. In this Service Desk role you will be responsible for supporting our production transaction processing systems in a Network Operations Center in Highlands Ranch, CO. These Production systems are truly the backbone of the business and process millions of transactions daily for some of the most prestigious companies in the US.

*SWING SHIFT: 6 MONTHS DAYS AND 6 MONTHS NIGHTS ANNUALLY*

SPECIFIC RESPONSIBILITIES:

- Monitor production systems, applications and network performance through the use of various Network Management and Application Monitoring Tools.
- Act as the central point of contact/coordinator for Critical Incident troubleshooting, assessment of Production Commerce Systems and Data Networks.
- Open and update Incident tickets for events and incidents, respond to internal customer calls and escalations.
- Use MS-SQL to query database for reporting, impact assessment, Incident troubleshooting.
- Support change management, daily turnover, and escalate problems to the appropriate level 2 resources.

QUALIFICATIONS:

- 2+ years working in a Windows environment, including experience with Microsoft IIS
- Network Operations background
- Windows experience
- Basic SQL experience, SQL queries
- Experience with Netcool, Tivoli, Sitescope, MRTG a strong plus
- Linux Redhat experience a plus
- Basic knowledge of LAN/WAN
- Knowledge of system administration, databases and/or network topology a must
- Excellent written and communication skills
- Strong organizational skills
- Strong work ethic, demonstrated self-starter, ability to work in a fast-paced, team oriented environment
- Strong technical aptitude and a desire to learn a must
- Bachelor's degree in Computer Science, Information Technology or related discipline required or equivalent industry experience
- Ability to adapt to shift work (off hours/weekend work)
- MUST be flexible on schedule 12 hour rotating shifts Will be either graveyard or day shift

*CompuCom supports Employment Equity and Diversity*Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.