Systems Specialist

SUMMARY

- The Setup Configuration Specialist (SCS) is responsible for configuring and testing proprietary Total Benefit Administration (TBA) System based on analysis documents of client requirements.
- Configuring involves using graphical user interface tools to customize code to fix a system defect or update the system per change orders.
- SCSs are responsible for testing the code and debugging issues/defects prior to the code being moved to production.

RESPONSIBILITY AREAS

- Reviews analysis documents prepared by the Systems Analyst and configures (using graphic user interface tools) the TBA System to fix a system defect or complete a client request/change.
- Completes high level testing to ensure no major defects are in the code.
- Executes test plan (including regression testing) by identifying/creating test participants and performing calculations for expected results.
- Determines if configuration performs accurately, reflects requirements, and has zero negative impact to existing provisions.
- Documents defects when actual results do not meet expected results.
- Analyzes issues/defects and debugs the system when configuration is not producing expected results.
- Researches issues to determine if source of error is with the test data, test plan, or configuration.
- Resolves issues with test cases or set-up and re-tests configuration. Escalates issues as appropriate.

SKILLS:

FORMAL EDUCATION & CERTIFICATION

- Bachelor's degree in computer science, math, or equivalent work experience in an analytical area.

KNOWLEDGE & EXPERIENCE

- Knowledge of system testing and software quality assurance best practices and methodologies.
- Knowledge of Software Development Life Cycle (SDLC) principles/concepts.
- Interpret and understand conditional statements (ie, If/Then/Else).
- Apply basic relational database concepts (eg, table relationships, keys).
- Knowledge of and ability to write basic SQL and DB2 queries.
- Troubleshoot basic system defects and errors.
- Ability to interpret and understand typical client requirements documentation.
- Knowledge of applicable data privacy practices and laws.
- Ability to communicate ideas in both technical and user-friendly language.

PERSONAL ATTRIBUTES

- Keen attention to detail.
- Ability to effectively prioritize, manage, track, and report project status.
- Flexible and able to adapt to changing priorities and deadlines.
- Excellent understanding of the organization's goals and objectives.
- Proven communication and interpersonal skills.
- Highly self-motivated and directed.
- Proven analytical and creative problem-solving abilities.
- Ability to work in a team oriented, collaborative environment.