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Systems Management Monitoring Analyst - BMC Tool Suite

Eingestellt von Synectics

Gesuchte Skills: Unix, Support, Vbscript, Asp

Projektbeschreibung

The Systems Management Monitoring Analyst role is responsible for supporting the Company's world-class IT environment by building and maintaining system automation and monitoring. This role will utilize industry standard solutions in addition to innovative solutions that enable 24/7 operation of critical applications for customers.

RESPONSIBILITIES

- Support and maintain a High-Availability BPPM/ProactiveNet/BEM environment ensuring consistent integration with BMC Event Manager
- Install, upgrade, configure and troubleshoot ProactiveNet/BPPM and other systems management tools.
- Assist in the configuration and maintenance of the event management environment
- Develop enhancements to BMC product implementations
- Develop and test automations in the monitoring tools
- Provide consultation to client support teams in analysing reports and metrics.
- Maintain a good understanding of Systems Management products and industry best practices and function as the product manager for the various Systems Management products used at the Company.
- Troubleshooting, changing or disabling existing monitors and notifications.
- Manage Systems Management projects and participate effectively in other IT projects.
- Focus core skill around the BMC tool suite but assist with other Systems Management tools
- Document solutions and maintain a knowledge base of Systems Management information.
- Perform capacity management and planning for BPPM environment
- Provide on-call support for systems related to the role.
- Continuously improve the environment to maximize value and service availability.
- Develop relationships and product experience with strategic vendors.
- Effectively work with team members in a geographically distributed team.
- Build and maintain strong relationships with customers with a focus on operational excellence.

QUALIFICATIONS

- Able to learn technical concepts quickly and apply them effectively in the workplace.
- Able to troubleshoot and research issues, using outside resources such as technical forums and knowledge bases that are available through the Internet.
- Able to multi-task and work productively in a dynamic, fast-paced environment.
- Adaptable; able to adapt to changing business requirements and react quickly.
- Strong customer focused and results oriented attitude.
- Self-motivated individual, able to work independently.

SKILLS

Prior experience deploying and configuring BMC products for integration into ProactiveNet/BPPM/BEM preferred or experience with any BMC (PATROL/Portal/BEM/TMART) monitoring products. Possess a solid working knowledge of Windows Server and Unix operating systems. Experience integrating monitoring events from multiple sources, including custom monitoring tools. UNIX and Windows Server Administration skills. Be able to use the command line interfaces on these systems. Background in Networking, including a thorough understanding of subnetting, DMZs and Firewalls. Application development or Scripting experience using any of Java, PERL, Unix Shell Scripting, ASP, JavaScript, HTML, VBScript, PowerShell. Background with other Systems Management tools (AlarmPoint, OmniCenter, IR360, EMC SMARTS/Ionix and WILY (or other APM tools) is not required but would be considered a plus. Any experience with Mastercell Rule Language (MRL) and Basic Recorder of Objects in C (BAROC) a plus. Must have a Bachelor's degree or equivalent experience in an IT field, as well as past experience installing, upgrading, configuring and troubleshooting software. Experience supporting or engineering synthetic transaction monitoring and 2-5 years of experience working in an IT field required. Technical Certifications are a plus. Superior written and verbal communication skills and good project management skills are needed.

Synectics is an Equal Opportunity Employer.

Projektdetails

  • Einsatzort:

    Lincolnshire, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Synectics