Systems Integrations Tech

The SYSTEMS SUPPORT SPECIALIST will provide second-level technical support in a mixed Windows Server (2000/2003/2008) environment built upon individually tailored customer networks. From an administrative perspective, a successful candidate will perform standard tasks including user account maintenance, server patching, and software installation of both standard applications and proprietary software. Building physical Servers, support of server replacement, decommissioning, or alert based updates is required based on customer-ordered change and upgrade projects. The candidate will report project work on a regular basis using internal team tracking tools comprised of both an internal ticketing system and collaborative documents as applicable. As our client has in-house 24x7 operations monitoring, some flexibility is required to provide timely support of client projects. Communication with various entities within the organization, including CRMs, remote site personnel, project leads, and with the local Dallas IT staff (customers) will be vital in providing top tier service to our client.

Bachelor's degree in computer science or related field or equivalent training/education required. 5 to 7 years customer service related experience required.

7PM - 7AM WORK SCHEDULE; 2:2:3 WORK ROTATION (SOMETIMES REFERRED TO AS A PANAMA SCHEDULE).

DAY-TO-DAY ACTIVITIES INCLUDE, BUT ARE NOT LIMITED TO:

- Hardware/OS remediation
- Root cause analysis
- Server builds
- Print queue management
- Backup monitoring/remediation
- Patching
- DHCP/DNS knowledge
- Creating/maintaining documented process.

PROFILE OF TECHNICAL SKILLS LIKELY TO ENSURE SUCCESS AS A CANDIDATE:

- Windows Server 2000/2003, 2008
- Understanding LAN/WAN topologies and TCP/IP
- Utilized iLO, BIOS/Firmware, SNMP services
- HP/Dell/IBM hardware
- Familiar with build/firmware updates/ILO/support packs
- Microsoft Clustering
- Good understanding of NIC teaming.
- Good understanding of Active Directory
- ESX/VMware knowledge
- Backups/restores
- Data center experience
- Racking/stacking
- Cabling

NICE TO HAVE EXPERIENCE WITH THE FOLLOWING:

- Citrix
- Exchange
- Scripting
- Storage

SOFT SKILLS:

- Time management skills - must be self-motivated and able to multitask
- Understanding processes and importance of standard operating procedures
- Consistently take ownership over issues; take lead, manage, diffuse, and resolve
- Excellent communication and interpersonal skills

This is a short term contract position

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