Systems Integrations Tech

SYSTEMS INTEGRATION TECHNICIANS NEEDED

Specific skills sought for these positions include advanced to expert skills supporting Windows 7 and Vista desktop (32bit and 64bit environment), messaging, mobile devices, meeting room tool technologies (ATT Connect/WebEX, Tandberg, IOCOM).

Must be capable to perform the following tasks:

- Provide remote PC support for US PCs. Handle initial escalations from global L2 support organizations.
- Manage incoming work from Service Desk for resolution and assign and dispatch incidents to other teams as appropriate.
- Resolve L2 and L2.5 incidents for Messaging and LYNC (client and server), as well as PC support related incidents around application installations failures, VMWare, video conferencing and more.
- Support speech recognition software (Dragon Naturally Speaking) on a global basis.
- Provide L2 and L2.5 problem resolution and supports project efforts for Blackberry, and other smart phone and unified communication initiatives.
- Provides L2 and L2.5 global support for video conference set-up and problem resolution; participate in RCAs for video conferencing issues to drive improvements and efficiencies.
- Work with Service Desk, and 2nd level global organizations, to enable them to solve issues without escalation.
- Research root causes for common or wide-spread problems and escalate to appropriate teams.