Systems Analyst

SYSTEMS ANALYST REDMOND, WA 12 MONTH CONTRACT

Did you know that CompuCom's employee benefits start on the first day of employment? Join COMPUCOM and enjoy our generous, DayOne Benefits(SM)!

The Tier 1 Systems Analyst is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure to ensure service levels and quality are maintained for phone services This person will provide support through incident management software to restore service operations as quickly as possible and minimize impact to services. Responsible to resolve or escalate issues to T2, communicate outages and maintain working relationships with partner groups during outages.

MUST BE FLEXIBLE TO WORK ANY SHIFT, INCLUDING 24X7 ON-CALL WEEKEND ROTATION.

Tasks:

- Provide Tier 1 incident management support in 24/7 for physical machines, virtual and cloud based services to document incidents, resolution and begin root cause analysis
- Direct ad hoc responses to customer inquiries via the teams mailboxes
- Ensure service availability and performance meet published SLAs
- Other duties as assigned
- Responsible for daily reporting and shift hand off

REQUIREMENTS:

- 1 year experience working in server support operations or call center completing incident management using a ticketing system
- General knowledge of installed hardware/software systems, networks and peripherals
- Experience with Active Directory in mid to large sized network environments
- Knowledge of basic SQL and power Shell or Scripting commands
- Ability to interpret application and security logs
- 2+ Years Windows Server 2003/2008 Enterprise Support (>100 server environment)
- Microsoft certifications preferred
- Service Management process knowledge including incident, problem and change management
- Strong customer service orientation
- Capacity to embrace change and quickly adapt to new situations, changes in direction or priority
- Demonstrated ability to handle multiple tasks with little to no forewarning
- Demonstrated ability to react quickly, and perform exceptionally during critical/catastrophic events
- Ability to work independently and as well as in a team environment

.*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit our website.