System Support Consultant - System - English - German - Basel - Switze

SYSTEM SUPPORT CONSULTANT - SYSTEM - ENGLISH - GERMAN - BASEL - SWITZERLAND

NextLink is having an existing position as a SYSTEM SUPPORT CONSULTANT for global projects in Basel, Switzerland.

GENERAL INFORMATION:

- Start date: 20.11.2017
- Latest start date: 02.01.2018
- End date: 30.09.2018
- Work location: Basel
- Workload: 100%
- Remote/Home Office: Possible 1 day per week (prior approval required).

TASKS & RESPONSIBILITIES:

- Answer calls, emails and face-to-face requests related to incidents or questions on the IDM and SubmissionExpert systems
- Troubleshoot trending production issues
- Provide user drop-in sessions for key user communities
- Escalate issues to Business Systems Support Manager
- Working together with Business Managers

MUST HAVES:

- Background in end-user support with minimum 2 years of experience (longer experience highly preferred)
- Very strong computer skills with knowledge of Documentum based solutions
- Good understanding of Regulatory and CMC (chemistry manufacturing & control)
- Great communication skills (excellent English and German language skills, both languages are must haves)
- CSV background and experience in working with IT Quality (at least knowledge of CSV)
- Proactive, engaged and problem-solving working attitude

NICE TO HAVE:

+++ Pharma experience (ideally having worked together with one or more business functions and IT in the past)

For a chance to work in Switzerland as a SYSTEM SUPPORT CONSULTANT please call me or send me your CV as soon as possible!

Leila Benabdallah
IT sourcing specialist
(see below)