System Expert E-Mail Services (m/f)

Nash direct GmbH supports many of Germanys leading organisations to source, recruit and manage the highly skilled IT and engineering talent they need to succeed in an increasingly technology-driven world.
We offer our employees promising career prospects and access to interesting and challenging technology roles throughout Germany.
For our client in the banking sector in Frankfurt, we are currently hiring an System Expert E-Mail Service (m/f).

Reference Number: 314656
Start date: 1.9.2016
Location: Frankfurt
Duration: 12 months with option to extend for another 12 months in a limited permanent position at Nash direct/Harvey Nash Group

Task description:
*Support during lifecycle of technical services (messaging and unified communication services), in specifications, integration, test, acceptance and deployment stages, focusing on aspects related to system and application integration with messaging services: evaluate and execute changes and service requests according to provided operating procedures while maintaining agreed service levels and deadlines;contribute to the deployment of services in production by advising on the production impact of planned changes, assisting Data Centre Operations in the roll-out and post implementation;deploy and configure systems and environments, to integrate services according to the system design and security policies; review technical documentation related to system integration; ensure necessary resource requirements are understood and timely communicated to respective reporting lines; liaise with technical teams for the acceptance and handover of services in production; support end-users during pilot phase for introduction of new services.
*Messaging platform support on virtual and physical environments for installation, administration and troubleshooting; including central management, monitoring, identifying and need for and performing preventive or remedial maintenance.
*Proactively identify and communicate improvements to services, technologies, processes and documentation. Plan, prepare and document maintenance activities (such as software upgrades and hardware firmware).
*Provide knowledge transfer to other colleagues in the Data Centre section.
*Evaluating and executing changes and service requests according to provided operating procedures while maintaining agreed service levels and deadlines.
*Experience in the e-mail integration with BES and IOS devices will be considered a very valuable asset.
*On call duties possible

Your profile:
*Excellent knowledge and well-proven working experience administering and engineering heterogeneous messaging environments and operating systems and, in special, administering and designing the Microsoft Exchange environment in large (>10K users) and complex setups (SMTP routing).
*Proven and extensive working experience in High Availability for Exchange, Disaster Recovery and PowerShell scripting, as well as with active sync connected mobile devices and Unified Messaging systems based on Cisco or Microsoft.
*Proven and extensive working experience designing and maintaining email security, encryption methods and TLS for messaging environments based on security devices from Cisco, McAfee or Sophos.
*Very good command of English, with proven drafting ability using MS Office and experience operating mission-critical IT infrastructure environments in an international environment.
*Good understanding and relevant experience working with ITIL processes, particularly change, incident and problem management, writing technical procedures and design documentation.
*Experience in the e-mail integration with BES and IOS devices will be considered a very valuable asset.
*Engineering and design experience
Behavioural competencies
*Good analytical problem-solving skills
*Be results-oriented
*Be service-oriented
*Be able to manages multiple assignments and track progress on numerous processes simultaneously
*Show commitment to the achievement of team and organisational goals
*Use diplomacy and tact when dealing with users and colleagues
*Use simple/clear words to communicate ideas
*Show strong interpersonal skills, self-motivation and the ability to work in a team

By joining us, you will benefit from:
-a market-oriented remuneration package in line with your skills and experience
-generous social benefits such as holiday and Christmas pay
-a varied role with challenging tasks
-a support team dedicated to you and your career progression

Were proud to build our company around creative and talented people who value our companys culture, the diversity of our projects and the attractiveness of our clients.
Our market-oriented salaries as well as our transparent and dedicated approach with our clients and candidates lay the basis for a long-term partnership with our employees.

We look forward to receiving your application and are available to you at your convenience for any questions or queries you might have about this role, [email protected].