System Engineers - Grenoble, France - French and English Speaking

SYSTEM ENGINEERS - GRENOBLE, FRANCE - FRENCH AND ENGLISH SPEAKING

(INGÉNIEURS SYSTÈME, INGÉNIEUR SYSTÈME, SYSTEM ENGINEER, SYSTEMS ENGINEER, MS EXCHANGE, MS OUTLOOK, MS EXCHANGE 2010, OUTLOOK 2007/2010, MICVROSOFT EXCHANGE, MICROSOFT OUTLOOK, MOBILE INTERFACE, MOBILE INTERFACES, MOBILES, MOBILE, LOTUS NOTES, DOMINO, SUPPORT ENGINEER, INGÉNIEUR SUPPORT)

One of our Blue Chip Clients is urgently looking for two System Engineers.

PLEASE FIND SOME DETAILS BELOW:

Candidates should know:
MS Exchange 2010 and Outlook 2007/2010
Synchronization with mobile messaging system.

Contrat/Client/Context

Support level 2 on Messaging Exchange solution, especially Outlook and also mobiles for mailboxes

Description of the mission/Main activities

In coordination with Service Desk (level 1), a Poland team (in charge of Level 2) and an Indian team in charge of Messaging Level 3 Support and administration, including Messaging Servers management of the Exchange solution, the person will be in the central team, in charge of the global coordination, potential escalations and the global management of the solution (SLA, ).

The Onshore team will be done by 1 people in France (4 people planned in India and 4 people planned in Poland for Level 2), in addition to the management.

2 people will be needed from 1st of August 2013 to end of September 2013 to set up the platform and the solution (one of the 2 persons should stay in the central team to manage the coordination of the RUN after the Build).

Competencies "Role" needed

As central team in charge of coordination and escalation, good coordination with Poland and India will be required.

Expertise on Exchange 2010 (on Server Side and its interfaces) and also on Outlook Client and Mobiles interfaces is mandatory.

To be able to manage escalations and specific issues, a good contact with the Client (on phone and remote control in French/English) is also mandatory.

Technical Skills required

Expertise and experience on MS Exchange 2010 and Outlook 2007/2010 for their support and administration.

Experience on solution to synchronize mobiles devices support with the Messaging system.

Experience and skills on Lotus Notes/Domino should be a plus (to be able to manage others Clients needs.

Functional skills required

Good coordination with local and remote teams

Good contact with Client (end-user) as central coordination team

Training and assistance if needed for L2 & L3 teams

Documentation and formalization to delegate potential actions to level 2 & 3 for new solutions or specificities

Additional skills experiences needed

Windows Client support and network basic experience may be a plus (to help technical diagnosis).

Diploma/Training/Experience

Expertise and certification on MS Exchange 2010 (and Outlook support)

Experience on mobile support may be a plus.

Specific constraints

Fluent  in French and in English

Please send CV for full details and immediate interviews. We are a preferred supplier to the client.