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System Engineer and Architect
Eingestellt von Michael Bailey Associates - Zurich
Gesuchte Skills: Support, Engineer
Projektbeschreibung
JOB DESCRIPTION
Key tasks and competences are:
Main responsibility to translate business requirements into architectural and technical specifications on the contact center platform covering integration Front to Back (functional interfaces, reporting, user access right and security integration)
Assist Domain Architects to initiate, plan and implement the CC platform
Support new business functionality by introducing new communication channels and platform features (caller identification, needs based routing, caller authentication).
Down- and Upstream integration support of the platform, including events and feeds based on Business and IT needs
Contribute and support the BA/Testers during the test phases and manage accurate defect reports where necessary
A team player who is delivery focused and has the motivation to support others and share information and knowledge
Close collaboration and cooperation with Business, Project-Managers, Developers, Suppliers and Support teams
Dynamic, pro-active, self-motivated mentality and ability to work without close supervision
Conduct non-functional and functional walkthroughs with business users and other IT teams
QUALIFICATIONS
Degree or higher education in Information Technology and/or Business/Economics or equivalent
Good knowledge in the life cycle of Contact Center Products and general Business/Banking know-how and many years of practical experience
10+ years of experience working on a conceptual and functional base
Maintaining teams to deliver the objective along an agreed approach
Experience of working with a Contact Center platform/application (eg Genesys) is an advantage
Knowledge of Contact Center IT environments in international banking/IT environment
IT background and experience with iterative incremental development styles is an advantage
Strong communication skills and good language skills in German and English is mandatory
Drive for high quality to achieve common goal Michael Bailey International is acting as an Employment Business in relation to this vacancy.
Key tasks and competences are:
Main responsibility to translate business requirements into architectural and technical specifications on the contact center platform covering integration Front to Back (functional interfaces, reporting, user access right and security integration)
Assist Domain Architects to initiate, plan and implement the CC platform
Support new business functionality by introducing new communication channels and platform features (caller identification, needs based routing, caller authentication).
Down- and Upstream integration support of the platform, including events and feeds based on Business and IT needs
Contribute and support the BA/Testers during the test phases and manage accurate defect reports where necessary
A team player who is delivery focused and has the motivation to support others and share information and knowledge
Close collaboration and cooperation with Business, Project-Managers, Developers, Suppliers and Support teams
Dynamic, pro-active, self-motivated mentality and ability to work without close supervision
Conduct non-functional and functional walkthroughs with business users and other IT teams
QUALIFICATIONS
Degree or higher education in Information Technology and/or Business/Economics or equivalent
Good knowledge in the life cycle of Contact Center Products and general Business/Banking know-how and many years of practical experience
10+ years of experience working on a conceptual and functional base
Maintaining teams to deliver the objective along an agreed approach
Experience of working with a Contact Center platform/application (eg Genesys) is an advantage
Knowledge of Contact Center IT environments in international banking/IT environment
IT background and experience with iterative incremental development styles is an advantage
Strong communication skills and good language skills in German and English is mandatory
Drive for high quality to achieve common goal Michael Bailey International is acting as an Employment Business in relation to this vacancy.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges