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System Controller Webex, Telepresence etc. (Professional)
Eingestellt von Harvey Nash IT Recruitment Switzerland
Gesuchte Skills: Support, Controller
Projektbeschreibung
On behalf of a major Pharma client, Harvey Nash is urgently looking for an experienced System Controller - Webex, TelePresence, Call Manager (professional level, minimum 2 years experience required) for a 6-months role in Basel (Switzerland).
Main Tasks:
- Operating, controlling and monitoring the IT systems Webex and Data-conferencing as part of a TelePresence
- Organizing the "day-to-day" management and carrying out all operational processes and escalations with the provider Cisco (TAC)
- Ensuring that all ICT services and infrastructures are operated in accordance with the service level agreements (SLA)
- Ensuring that the Webex service is available and make sure workarounds are in place in case of non-availability
- Second level support of the Service Desk/HelpDesk in case of incidents on Webex
- Handling and documenting exceptional situations and organizing workarounds
- Triggering and controlling the necessary maintenance work and backup
- Maintaining the operational processes and documentations, also for training.
Special requirements and background:
- Experienced person in Cisco technologies and products
- Experienced especially in Webex, Call Manager, Telepresence - 2 years minimum
- Fluent English, written and spoken
- German and/or Spanish would be beneficial
Project details:
- ASAP in January!
- Duration: till 30.06.2013 with extension option
- Work place is Basel, 40 hours per week
- No remote option, work with team in the Basel office.
Interested and available to start this role? Please apply immediately since the deadline for profiles is on Tuesday, January 15th, I will have to contact you on Monday, January 14th. Please send your detailed English CV (MS Word files preferred).
Required are 2+ years of experience with Webex, Call Manager and TelePresence and routine in solving technical problems, and deep experience with CISCO products - must requirement that are relevant for the selection for interviews.
Harvey Nash AG will support you with relocation tips and take care of all permit/payroll/admin related details. We will be your reliable and professional partner in the Swiss IT Recruiting business.
Main Tasks:
- Operating, controlling and monitoring the IT systems Webex and Data-conferencing as part of a TelePresence
- Organizing the "day-to-day" management and carrying out all operational processes and escalations with the provider Cisco (TAC)
- Ensuring that all ICT services and infrastructures are operated in accordance with the service level agreements (SLA)
- Ensuring that the Webex service is available and make sure workarounds are in place in case of non-availability
- Second level support of the Service Desk/HelpDesk in case of incidents on Webex
- Handling and documenting exceptional situations and organizing workarounds
- Triggering and controlling the necessary maintenance work and backup
- Maintaining the operational processes and documentations, also for training.
Special requirements and background:
- Experienced person in Cisco technologies and products
- Experienced especially in Webex, Call Manager, Telepresence - 2 years minimum
- Fluent English, written and spoken
- German and/or Spanish would be beneficial
Project details:
- ASAP in January!
- Duration: till 30.06.2013 with extension option
- Work place is Basel, 40 hours per week
- No remote option, work with team in the Basel office.
Interested and available to start this role? Please apply immediately since the deadline for profiles is on Tuesday, January 15th, I will have to contact you on Monday, January 14th. Please send your detailed English CV (MS Word files preferred).
Required are 2+ years of experience with Webex, Call Manager and TelePresence and routine in solving technical problems, and deep experience with CISCO products - must requirement that are relevant for the selection for interviews.
Harvey Nash AG will support you with relocation tips and take care of all permit/payroll/admin related details. We will be your reliable and professional partner in the Swiss IT Recruiting business.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Organisation/Management, Sonstiges