System Controller-Webex

Our Pharma client is looking for System Controller for 6 months contract for their Basel, Switzerland HQ office

Project Description:

Controlling and monitoring of the Webex Service. Carrying out all operational processes and procedures. Ensuring that all ICT services and infrastructures are operated in accordance with the service level agreements (SLA).

MAIN TASKS:

- Operating, controlling and monitoring the IT systems Webex and data conferencing as part of a Telepresence
- Organizing the "day-to-day" management and carrying out all operational processes and escalations with the provider Cisco (TAC).
- Ensuring that all ICT services and infrastructures are operated in accordance with the service level agreements (SLA)
- Ensuring that the Webex service is available and make sure workarounds are in place in case of non-availability.
- Second level support of the service desk/help desk in case of incidents on Webex
- Handling and documenting exceptional situations and organizing workarounds
- Triggering and controlling the necessary maintenance work and backup
- Maintaining the operational processes and documentations, also for training.

SPECIAL REQUIREMENTS:

- Fluent in English (written and spoken), German and/or Spanish would be beneficial
- Experienced in Cisco technology and products, especially Webex, Call Manager and Telepresence

if this opportunity interests you, please send your resumes in MS Word document format for further process, thanks.