System Center Support Engineer

For this contract position with the world's leading software corporation, you will provide technical support regarding System Center Configuration Manager to enterprise customers, partners, internal staff and/or others on mission critical issues. Technical support will include System Center Operations Manager, the technologies that surround them including Networking, Directory Services, and troubleshooting in the database.

A Support Engineer is responsible for providing quality support with a high degree of customer satisfaction.

RESPONSIBILITIES:

- Represent the company and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems.
- As a member of a team, solve technical problems in the enterprise space, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed. Frequently, these problems are often technically complex, and are politically charged situations as well, requiring the highest level of customer service and technical skills.
- Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
- Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate.
- Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
- Consistently share best practices with team members. Act as technical resource for broad and complex issues, and may typically be assigned to moderately strategic accounts. Write complex technical articles and sample programs for knowledge base.

QUALIFICATIONS:

- Familiarity in some System Center Technologies such as: Microsoft Configuration Manager and System Center Operations Manager (SCOM) Data Protection Manager (DPM), App-V, Med-V, SCVMM, SMS, SCCM
- Strong experience in Windows Server 2012 and Active Directory
- Exposure to SQL, WSUS, IIS, SMS, MOM, and SCOM will be good to have
- Good English communication skills - spoken and written (including technical writing)
- Strong troubleshooting and problem solving skills
- Excellent customer service skills and effective learning skills
- Exposure to VSS, NT backup, tape library, backup devices, SQL, and/or IIS a plus
- Microsoft certifications