System Center Support Engineer

Provide technical support regarding System Center Operations Manager to enterprise customers, partners, internal staff and/or others on mission critical issues. Deliver technical support regarding System Center Operations Manager, the technologies that surround them including Networking, Directory Services, and troubleshooting in the database.

A Support Engineer is responsible for providing quality support with a high degree of customer satisfaction; provide responsive and reliable technical solutions and information to high level customers.

RESPONSIBILITIES:

- Represent the client and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems- primarily in Operations Manager.
- As a member of a team, solve technical problems in the enterprise space, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed. Frequently, problems are technically complex and politically charged, requiring the highest level of customer service and technical skills.
- Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
- Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate.
- Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
- Consistently share best practices with team members. Act as technical resource for broad and complex issues, and may typically be assigned to moderately strategic accounts.

QUALIFICATIONS/SKILLS:

- Strong experience in Windows 2012 Server and Active Directory
- Familiarity in any System Center Technologies that may include one or more of the following (Microsoft Operations Manager (MOM) and System Center Operations Manager (SCOM) Data Protection Manager (DPM), App-V, Med-V, SCVMM, SMS, SCCM) a plus (training available)
- Exposure to SQL preferred
- Good English communication skills - spoken and written (including technical writing)
- Strong troubleshooting and problem solving skills
- Excellent customer service skills and effective learning skills
- Ability to work on a team
- Microsoft certifications a plus

This contract position is expected to be 12 months in duration.