System Application Administrator

For our client a major in utilities we are looking for a ARCSIGHT System Application Administrator.

Duties and Responsibilities:

ArcSight ESM infrastructure monitoring
o Logs Analysis
o System events management and response
o Manager/Database issues troubleshooting
o Multi-tier issues troubleshooting
o Connectors monitoring
o Connectors logs analysis
o Functionality issues troubleshooting
o Parsing issues troubleshooting
o Handling and tracking heterogeneity in connector parameters
o Occasional evening maintenance windows (19h ->)
o Connectors upgrades (software, AUPs)
o ESM upgrades
o Important structural changes in the infrastructure
o Infrastructure sizing
o Devices throughput monitoring
o Sizing issues detection (pre-process, post-process)
o Close relationship with ArcSight Support centre
o Create tickets for operational issues
o Proactive followup of tickets
o Security Analysts support
o SPOC for security analysts incidents
o Get ownership of operational issues incidents
o Dispatch engineering related incidents
o Infrastructure administration
o Users rights configuration
o New/Terminated users monitoring
o Connector remote deployment
o Deploy and support new SEC engineering solutions into production

Skills

Good communication Skills (written, oral, shows, etc.)
Good Technical Writer Skills
Negotiation capabilities in the customer relations
Flow Chart and Processes understanding and mastering
Process minded
Languages: Dutch, English, French