System and Web Operations Administrator

The SYSTEM AND WEB OPERATIONS ADMINISTRATOR is directly responsible for the day-to-day operations, availability, reliability, scalability and security of the client web platform as well as all internal server infrastructure, networking and storage systems.

GREAT opportunity for diversity of job duties! Looking for a great team player who wants to learn a variety of skills! Most critical are solid web and systems admin background and a passion for learning new things and making a difference!

Really great company that values work life balance and treating employees well!

DUTIES:

- Be available for after hours on-call responsibilities.
- React quickly to system issues or outages and take proactive action in repair and recover from hardware or software failures.
- Handle analysis and resolution of break-fix occurrences.
- Troubleshoot complex problems without assistance, eg server maintenance, uptime and access.
- Maintain server health and availability.
- Create and monitor core metrics to analyze efficiency and proactively identify bottlenecks.
- Provide support for the software release process and related updates/patches.
- Develop system tools and utilities to simplify, automate and support business operations.
- Work closely with architects, developers and technical support staff.
- Document standard operating procedures and maintain support knowledge base.
- Recommend maintenance and code upgrades of all storage devices and associated software.
- Perform Windows server installations and upgrades without assistance.
- Plan and perform failover testing and troubleshooting.
- Analyze application performance. Conduct performance tuning and capacity planning.
- Mentor more junior administrators regularly.
- Provide second level desktop and phone support to all levels of the company via an internal helpdesk system, email, phone, and in person.
- Other duties as assigned.

QUALIFICATIONS:

- Associate's degree in Computer Science or related discipline
- Minimum 2 year's work experience in systems design, and systems software and support
- Demonstrated expertise in all aspects of administration of Microsoft server environments, including installation, management, application deployment and security
- Strong understanding of web applications, databases, web services and content delivery networks
- Hands-on experience supporting business critical web applications using ASP.NET, IIS 7.5 and Windows Server 2008
- Experience with data center solution elements including server platforms, access layer, virtualization, load balancing, storage and applications
- Experience in VMware/NetApp/Cisco environment, methodologies and processes
- Must be able to effectively troubleshoot storage availability, connectivity and performance issues from the file system through to the physical drive
- High knowledge and understanding of IP Networks, TCP/IP and network management protocols and network services.
- Experience in high-availability and disaster recovery architectures and processes
- Knowledge and experience with databases
- Must have a strong knowledge of the OSI model, networks, routing, Firewalls, load-balancing, high availability, TCP & UDP services, Network Operations Centers
- Experience troubleshooting environments with dozens of Servers
- Highly skilled in troubleshooting advanced web applications
- Strong customer service skills
- Strong analytical and problem-solving ability
- Ability to work extended hours and in a fast-paced operations environment (multitasking, flexibility needed)
- Good planning, time management and organization skills and the ability to document work performed effectively
- Self-starter and independent worker, continually seeking education in order to stay current with technology and business needs
- Must be able to read, write and speak English fluently

Exceptional benefits package to Full time employees including medical and dental coverage, 401k Plan, long-term disability, life insurance, Employee Assistance Program, medical/dependent care/transportation reimbursement programs (including bicycles), health club reimbursement, PTO, 10 paid holidays, bananas, oatmeal and more...