System Analyst

SUMMARY:

- Responsible for ensuring the availability and continuity of the Microsoft FOREFRONT IDENTITY MANAGER environment.
- This responsibility includes the support of all FIM solution components including the FIM Service/Portal, FIM Synchronization Engine, SSPR, FIM Reporting (SCSM/SSRS), and BHOLD.
- Operational support of existing environment, also build out of identity management environment. 20,000 users supported.

PRIMARY JOB DUTIES:

- Provide in-depth technical expertise through planning, designing, installing, configuring, and supporting the Forefront Identity Manager product
- Develop life cycle oriented processes and procedures for maintenance and support
- Resolve escalated account management, user access, connectivity and support issues
- Monitor system utilization and capacity and assess results in order to define future system capacity requirements
- Research and evaluate new solutions, products, and technologies that enhance and improve services in response to business or technical drivers
- Review system plans and designs for proposed changes
- Mentor and assist team members with technical skills development and process creation
- Serve as liaison to peers, vendors, or partners to facilitate problem resolution
- Plan, design, and implement code
- Troubleshoot/support

SKILLS:

MINIMUM EDUCATION AND/OR EXPERIENCE:

- Requires strong experience with Microsoft Active Directory, Exchange, and FIM (Forefront Identity Manager).
- B.S. in Computer Science or Information Systems or equivalent work experience
- 4-5 years demonstrable experience administering and supporting Microsoft Active Directory and Exchange (10,000+ users preferred); and experience with a Microsoft Forefront Identity Manager
- Experience with migration and consolidation of directory and messaging environments
- In-depth knowledge of several Microsoft server based products (egIIS, FIM, SQL Server 2012, Windows Server 2008 R2, 2012)
- Intermediate knowledge of Microsoft SQL SQL Clustering, Log Shipping, SQL Maintenance Jobs, Performance Monitoring, and Constructing T-SQL Queries
- 2 years of experience managing Forefront Identity Manager including FIM Service/Portal, FIM Synchronization Engine, SSPR, FIM Reporting (SCSM/SSRS), and BHOLD
- 2-3 years of experience with Scripting, PowerShell, and development in Object Oriented languages
- Demonstrated experience presenting technology recommendations from a business perspective
- Excellent interpersonal communication skills including listening, oral, and written presentation of ideas
- Knowledge of industry best practices related to Identity Services, monitoring, storage, backup and disaster recovery
- Solid understanding of networking and distributed computing concepts, including the principles of network routing, load balancing and Client Server
- Comfortable working in a dynamic, highly communicative team environment
- Demonstrated skills in the areas of critical thinking and problem solving
- Supporting Forefront Identity Manager, Active Directory and Exchange experience required