System Administrator Client Services (m/f)

REFERENZNUMMER:

330833/1

IHRE AUFGABEN:

-Form part of the Client team and take over responsibility for the continuity of the client infrastructure including the preparation, test and maintenance of software installation packages, 2nd level support and monitoring of all client related operating systems and applications; the main focus will be on compliance and business continuity
-Work closely with all other teams in order to integrate new products/systems and support changes when applicable
-Maintain appropriate service levels and manage and support the client infrastructure
-Software Packaging and Quality Tests on the supported platforms
-Daily 2nd Level operations including problem identification, ticket resolution and escalation
-Identify root causes of tickets and transfer the results to the Continuous Improvement Process
-Provide a point of escalation and support to the service desks and the First Level Support teams
-Define, create and improve global standards in collaboration with the Support teams and ISM teams
-Define and write procedures and train the Support teams to enable them to support the environment
-On-going documentation and inventory of equipment
-Manage and ensure security access and develop automatic processes on a high quality level

IHRE QUALIFIKATIONEN:

-Significant experience in software packaging and client administration
-Good experience in operating systems and software architecture
-Good knowledge of Windows 7, Windows 8.1, Windows 10 and MS Office 2010, 2016
-Good knowledge of software installation and distribution
-Good Client Security knowledge
-Great knowledge of Active Directory services, DNS, DHCP, Group Policy
-Knowledge of scripting: VBScript, PowerShell

WEITERE QUALIFIKATIONEN:

Administrator