Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.

Swedish Speaker - Incident and Problem Management Senior Engineer

Eingestellt von Vine Resources

Gesuchte Skills: Network, Engineer, Client

Projektbeschreibung

A leading ICT provider is looking for a Swedish speaking- Incident and Problem Management (IPM) Engineer role to be based in Sweden.

Requirement and Working Experience

8-10 years of working experience in Telecommunication or IT industry, experience in Back Office operations of Telecom networks/IT industry in multi-vendor scenario and leading such functions at Operator or Vendor.
Good general knowledge in Mobile Telecom (2G,3G,4G), and developing technologies in Telecom and/or fixed Telecom or IT.
Computer and general IS/IT knowledge and general programming skills.
Mobile and/or fixed telecom experience with O&M
Long and in depth experience in O&M, including processes for operations and maintenance, for mobile and fixed telecom networks.
Good experience in ITIL, ETOM, and other processes and standards for Telecom and IT operations.
Emergency restoration procedure and processes, safety and security
Experience as test leader or troubleshooting of complex network and system faults.
Project management experience

Responsibilities for the Incident and Problem Management (IPM) Engineer:

Overall responsibility to fulfil contractual incident SLA towards customer and associated financial targets
IPM Engineer is SPOC for the incident from all interfaces and third parties
setup the emergency and crisis teams at severe network fault situations and lead and manage to network restoration process, reporting and lessons learned reporting
Establish and set up the war room or telephone bridge for quicker resolution of the service.
Manage coordination between different Back Office organizations, client and third party involved in incident.
Responsible for Incident reports (IHR) to be shared with clients.
Responsible for sharing the RCA when requested from clients.
overall responsible for problem management. Setup of problem investigations, drive regular reporting, information to customer etc.
Responsible for managing coordination between problem resolving BO units, Third party and clients
Performance management and daily/regular PM analysis of the network KPIs and service delivery KPIs.
Daily tracking of all the problem tickets and progress towards closure. Handling of network quality issues that cannot be pinpointed to specific technical areas. Drive quality and network problem investigations and proactively drive quality initiatives to secure robust operations and network performance.
Responsible for managing escalations for incidents and problem management.
Establish and manage the organization of Back Office Managed service delivery organization, including driving and handling of requirements of management, technical staff and 3rd parties.
To ensure that for service restoration the security or quality guideline are followed strictly.
Development and setup of Business Continuity Plans and ongoing development of such plans.
Drive and lead Problem Management investigations and other quality investigations in the Network or for the Service delivery
Drive and establish tests and verifications of the robustness of the operations
Setup and develop necessary functions and support functions for Incident Management and BCP for the MS Operations

Incident and Problem Management (IPM) Engineer role to be based in Sweden.

This is a contract position for 6 months with the potential of permanent position.

Please only reply if you are Swedish speaker

Please reply with your salary expectation.

Projektdetails

  • Einsatzort:

    Stockholm, Schweden

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Vine Resources