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Swedish Program Manager Infrastructure Contact Centre

Eingestellt von Next Ventures Ltd

Gesuchte Skills: Support, Engineering

Projektbeschreibung

Next Ventures are currently executing a search for a Swedish speaking Program Manager/
Infrastructure/Contact Centre .

The project involves the rationalization and consolidation of the IT assets to common data centres to achieve efficiency gains and increases in IT services effectiveness. It will include design, installation, and testing of infrastructure services. It will involve the consolidation of services, applications, and data to central data centres. about procurement of contact center, PPT, Implementation of new e-mail solution.

It will involve the consolidation of support services to central operation centres, and include end user support.

Duties:
Develop and implement processes and procedures to oversee and manage the evolution, integration, and operations of all Marketplace systems and interfaces.
Oversee business and systems requirements capture and management processes through collaboration with the responsible Marketplace contractors and key stakeholders.
Oversee and maintain the consolidated operational system architecture, code baselines, development environment, and testing environments through collaboration with responsible data centre contractor(s), CMS, and Marketplace development and maintenance contractors.
Collaborate with Operations Centre management to oversee the business operations and maintenance for delivery of standard services for performance monitoring, tracking management, capacity management, and support services.

Required Skills:
University Degree in Electronic Engineering, Computer Science, Telecommunications, or related discipline, preferably equivalent to a Master's, supported by relevant certificates/diplomas.
Minimum of ten (10) years' experience as an Information and Communications Technology Project Manager as supported by project references, points of contact, and descriptions/scope of the projects managed
Minimum experience of five (5) years gained within Information and Communications Technology (ICT) procurement, implementation, migration and management of IT Projects
Minimum of one (1) years' experience in ICT QA activities as well as knowledge and experience with QA standards (either AQAP or ISO)
Knowledge and experience with processes for integration, testing, virtualization, and application migration
Minimum of two (2) years' experience in projects where ICT migration/transition was exercised in a managerial role responsible for the planning, designing and execution of migration/transition activities

Desired Skills:
The successful candidate should have at least one or more of the following vendor certifications: -PM shall have a current Project Management (Prince Practitioner and/or PMI Certified Associate) in Project Management certification.
Outstanding track record with establishing growth in new customer sets
Experience in the execution of the annual business planning cycle

Typical Minimum Education & Experience:
Ideally require Bachelor's degree from an accredited college. Will also consider individuals with equivalent experience/combined education. Considered the most senior authority in the discipline.

The ideal consultant will be Swedish Speaking

Industry background -Financila services,Insurance,. Banking etc

Location Stockholm

Duration 6-12 months starting ASAP.

More information on application.

Projektdetails

  • Einsatzort:

    Stockholm, Schweden

  • Projektbeginn:

    asap

  • Projektdauer:

    6 - 12 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Next Ventures Ltd