Supporter (m/w) Infrastruktur

AUFGABEN

- Coordination of operational aspects (incident/problem-mgt. & monitoring by ITIL processes)
- Follow-up of operational gaps / failures by using ITIL processes
- Responsible for the ITIL processes in the site services team (at customer side):
- Forward and follow-up on escalations & complaints of process/operational failures
- Coordination and follow-up of tasks between the local site services team and the possible offshore team
- Responsible for coordination/communication with customers (J&J affiliates)
- The Project Lead typically reports to a Project Manager
- Responsible for the coordination and completion of projects
- Take responsibility for gathering project (user and/or system) requirements, define/document solutions and associated cost pictures
- Assist in assembling project teams, identifying appropriate resources needed, helps develop and execute project plans

QUALIFIKATIONEN

- Fluent English and German is a must
- Strong in cooperation skill (with the client and team in EMEA)
- Knowledge of IT Infrastructure, IT Service Management requested
- Knowledge Cognos
- Important tasks: remediation Planning, Service Monitorin