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Supporter (m/w) in München Gesucht

Eingestellt von Harveynash

Gesuchte Skills: Support, Client, Ip, Vpn

Projektbeschreibung

IT-Support Technician/2nd Level Support (m/w)

Harvey Nash GmbH supports many of Germanys leading organisations to source, recruit and manage the highly skilled IT and engineering talent they need to succeed in an increasingly technology-driven world.

We offer some of the most interesting and challenging roles where you get to work with the latest IT Technologies with some of the biggest clients in Germany.
For our client, a global company that provides a portfolio of IT services, software, and technology, we are currently looking for IT Support Engineers (m/w) on a permanent basis.

Start: ASAP
Location: Munich

Tasks:
-Installation/removals/relocations and services (IMAC) for standard Wintel client infrastructure within the clients campus location
-Handling of spare parts and swapping of replacement equipment
-Basic Network setup, shares and connectivity for Desktops, Notebooks, mobile devices, IP telephony and Printers Assistance, guidance and training of users regarding used HW, main applications and Data Recovery/Security.
-Ensure customer satisfaction by advising individuals on preventive maintenance and configurations which may positively impact product performance
-Takes responsibility for potential or desired follow-up services or problem escalation
-Administration of service tickets in own Ticket System
-Adherence to the given service parameters incl. timely and accurate reporting
-Supporting standard AV equipment such as TVs, replacing projector lamps and cables.

Skills:
-Good knowledge of MS operating systems (Windows 8, 10) and MS Office 365 applications, as well as Apple OS, Android OS and COTS applications (commercial-off-the-shelf-products)
-Good knowledge in the areas of networks, Active Directory, security; VPN
-Good knowledge of Hardware, experience in Desktop, Notebook, Peripherals as well as Printer and mobile devices and tablets; certifications beneficial
-Excellent soft skills such as resilience, friendliness, experience in service, team player, well-groomed and confident manner
-Fluent in written and spoken English, Good German skills
-High level of initiative, customer focus and solving problem attitude

If you are interested in this vacancy, we would be pleased to receive your updated CV, availability and your salary expectations.
Referenznummer: 337484

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Projektdetails

  • Einsatzort:

    München, Deutschland

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Permanent

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Harveynash