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Supporter
Eingestellt von Harvey Nash IT Recruitment Switzerland
Gesuchte Skills: Support, Unix, Bash, Sql
Projektbeschreibung
For our customer in Zurich we are looking for an IT Supporter
Your responsibilities:
- Provide professional 1st/2nd Level Support (technical facing) for FX Applications (Currency Exchange Markets, Money Markets, Derivatives) core and associated upstream/downstream applications. Work within max 8-person team providing office hours and on-call support. On-call rota would be 1 in 6 weeks. work & liaise with 1st Level Support, 2nd level Investigations and 3rd Level Support/Development teams and associated Unix, Windows, Database and others as appropriate. Specific duties will be split between primary RTB work (above) and secondary CTB project work (preparation for production go-live, testing and preparation for deployments)
Required Skills: - Investigation and resolution of incoming issues (incidents, service requests) from Business according to ITIL-based Incident Management process
- Active ownership of open incidents - ensure resolution or workaround and escalation to Problem Management as appropriate and participation in NPLs/MIRs as required
- Timely and accurate communication to Business and to other Support teams
- Documentation and maintenance of per-application support procedures
- Cross-training colleagues in the applications and underlying technologies and infrastructure forming the Treasury applications (FX/MM/PM) landscape
- Engagement in knowledge transfer or Support hand-over process from 2nd/3rd level or vendors to ensure capture of Support requirements at an early stage and avoid loss of know-how
Skills:
- Ability to be able to support applications in a low-latency trading environment including
- Unix applications (WebLogic + bash Scripting) as well as a basic understanding of unix processes and file handling (log files etc)
- Windows based applications including web applications hosted on IIS
- Database querying (SQL) and an understanding of relational-database DDL
- Dealing with business queries within the trading & sales environment in a high-pressure business
- Ability to be able to communicate across a wide spectrum of stakeholders including senior managers within the business and IT
- Languages: English (must), German (beneficial)
If you are interested in this position please do not hesitate to send us your CV electronically
Your responsibilities:
- Provide professional 1st/2nd Level Support (technical facing) for FX Applications (Currency Exchange Markets, Money Markets, Derivatives) core and associated upstream/downstream applications. Work within max 8-person team providing office hours and on-call support. On-call rota would be 1 in 6 weeks. work & liaise with 1st Level Support, 2nd level Investigations and 3rd Level Support/Development teams and associated Unix, Windows, Database and others as appropriate. Specific duties will be split between primary RTB work (above) and secondary CTB project work (preparation for production go-live, testing and preparation for deployments)
Required Skills: - Investigation and resolution of incoming issues (incidents, service requests) from Business according to ITIL-based Incident Management process
- Active ownership of open incidents - ensure resolution or workaround and escalation to Problem Management as appropriate and participation in NPLs/MIRs as required
- Timely and accurate communication to Business and to other Support teams
- Documentation and maintenance of per-application support procedures
- Cross-training colleagues in the applications and underlying technologies and infrastructure forming the Treasury applications (FX/MM/PM) landscape
- Engagement in knowledge transfer or Support hand-over process from 2nd/3rd level or vendors to ensure capture of Support requirements at an early stage and avoid loss of know-how
Skills:
- Ability to be able to support applications in a low-latency trading environment including
- Unix applications (WebLogic + bash Scripting) as well as a basic understanding of unix processes and file handling (log files etc)
- Windows based applications including web applications hosted on IIS
- Database querying (SQL) and an understanding of relational-database DDL
- Dealing with business queries within the trading & sales environment in a high-pressure business
- Ability to be able to communicate across a wide spectrum of stakeholders including senior managers within the business and IT
- Languages: English (must), German (beneficial)
If you are interested in this position please do not hesitate to send us your CV electronically
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges