Supportability & Transition to Support Specialist

Supportability & Transition to support specialist to join a prominent organisation based in the Hague, the Netherlands.

The role offers an attractive hourly rate of €60,-.

Skills & Background
Good stakeholder management, including communication and influencing skills
Planning and monitoring/control skill
Proven ability to work collaboratively & influence others
Self motivated/self starter individual with strong customer focus
Strong oral and written communication skill
Comfortable with complex priority conflicts Aptitude for working with people in a highly intensive working environment
Knowledge of implementation and/or support experience in applications support
Knowledge of ITIL Service Support & Service Delivery Processes
Project Management skills
Practical knowledge of the Project Delivery Framework
Ability to lead a team and run Supportability & Transition for critical/highly visible
projects

About the Role

This role is accountable for project & support engagement & scoping activities.
Responsible for continuous monitoring of supportability & transition activities are carried out as per agreed scope & timeframe.
Assuring that the projects follow best practice and deliver a supportable and fit-for-purpose solution in assuring the supportability of the landscapes
Formally escalating to Project or Competence Centre Managers, Operate Delivery/Landscape Managers any issues and risks associated with a project`s support deliverables or the S and completion of all support deliverables, including support model design & implementation, knowledge transfer, support resources, service development and successful handover to support
Ensures the project delivers what the P&T SOM requires to support the new/enhanced landscape when it goes live.

This is achieved through:
- Planning the Transition to Support work stream, gaining agreement/commitment of the P&T SOM to the activities, effort estimates and timescales and the projects commitment to deliver the dependencies of the Support work stream upon the other work streams in the project.
- Managing of the Transition to Support work stream, including regular progress reporting, identification and management of risks and issues and ensure impact of project scope and deliverables are continually assessed and managed through the project.
- Analyzing stakeholders for the Support work stream, confirming signatories and

co-ordinating all communications and activities related to the Support work stream.
- Ensuring supportability is considered and integrated into the project deliverables.
- Ensuring consistency of approach for transitioning of projects.
- Liaising between project and support teams to:
- Assure that plans and commitments are developed early during the project with all agreed support sign-offs obtained
- Ensure the P&T SOM teams are ready to receive the project deliverables as per the plan
- Ensure the project deliverables meet the defined acceptance criteria
- Act as escalation path S&T aspects

Responsible End-to-End (Infrastructure and Applications) for S&T matters
Consult on ways to improve supportability and communicate about S&T improvements

Startdate: ASAP
Duration: 12 months
Location: the Hague
Hourly rate: €60,- Interested? Please response with recent CV, motivation and hourly rate!