Support Technician Job

TECHNICAL SUPPORT person needed for a CONTRACT opportunity with Yoh's client located in Wilmington, DE!

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- Strong interpersonal skills
- Hands on experience with Windows 7
- Tier 2 customer support/help desk experience
- Two plus (2+) months assignment

WHAT YOU'LL BE DOING:

- Provide proactive support to users related to data plan consumption, application installations, and other items as required
- Provide phone support for all deployment/refresh issues that occur within the support time frame
- Responsible for advanced troubleshooting for laptops, iPad hardware and software issues
- Mange support incidents escalated from Level 1 support

WHAT YOU NEED TO BRING TO THE TABLE:

- Excellent communication skills both written and oral
- Strong Interpersonal
- Tier 2 Customer Support/Help Desk experience
- Experience with Windows 7; iPad experience
- Detail oriented, organized and self-reliant
- Must have flexibility to work varied hours if needed (main shift will be 1:00pm-10:00pm BUT candidates need to able to accommodate hours between 8:00am-10:00pm while on assignment)

APPLY NOW! (OPPORTUNITY IS KNOCKING!)

RECRUITER: Andria Armato

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.

J2W: INFOTECH

TAX TERM: CON_W2J2WBRPHIL

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Branch: IT & Telecom