Support Manager-Oracle Applications-EBS

• Responsible for providing effective applications support across the enterprise ensuring any software incidents are quickly identified and resolved to ensure the service provided is in line with the required SLAs and business need
• Responsible for the maintenance of Applications:
­ Ensures applications remain compliant to regulations, etc
­ Ensures all applications are appropriately licensed
­ Ensures that any key maintenance patches/upgrades are appropriately scheduled and on the applications roadmap (defined by the solution architects)
• Responsible for ensuring effective applications management and guidance is provided to the business to ensure best usage of their applications
­ Ensures the team work with the business to identify how applications could be maximised, eg extended their use through configuration or even development of the applications
­ Ensures an appropriate solution is identified and implemented, whether by configurations undertaken by the Application Support, Management and Guidance team, or through developing the application undertaken by the Technical Services team

Support Management skills are paramount plus Oracle EBS product knowledge.