Support First and Second Level

Support First and Second Level wanted for our Zurich based client in the banking sector.

YOUR EXPERIENCE/SKILLS:

- 2 - 3 years experience working in IT, preferably within the financial sector
- A solid technical understanding of IT and experience with Unix (eg handling files, searching logs, checking processes) and with SQL querying (Oracle/Microsoft SQL)
- Proven track record of high performance in a service orientated environment
- Excellent problem-solving skills and service focus which must be demonstrated through previous education or career experience
- Languages: Strong communication skills in fluent English both written and spoken, German would be a big plus

YOUR TASKS:

- Providing day-to-day 1st and 2nd Level Technical Support
- Building relationships with our key stakeholders particularly within application development and the business community
- Actively identifying knowledge, performance and quality gaps within the team and addressing them using hands-on face-to-face coaching
- Escalating and resolving major incidents
- Improving software applications including monitoring and automation

START: ASAP
DURATION: 6MM++
LOCATION: Zurich, Switzerland
REF.NR.: BH9178

Does that sound interesting? Does that sound like a challenging opportunity to you? Then take the next step and send us your CV as a Word Document and a daytime contact telephone number.

DUE TO WORK PERMIT RESTRICTIONS WE CAN UNFORTUNATELY ONLY CONSIDER APPLICATIONS FROM EU OR SWISS CITIZENS AS WELL AS CURRENT WORK-PERMIT HOLDERS FOR SWITZERLAND.

GOING THE EXTRA MILE

NEW TO SWITZERLAND? In case of successful placement, we support you with:

- All administrative questions
- Finding an apartment
- Health - and social insurance
- Work permit and much more