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Support Engineer (2nd Line) Security Cleared/Belgium
Eingestellt von Endeavour Recruitment
Gesuchte Skills: Support, Engineer
Projektbeschreibung
Endeavour Recruitment has a FANTASTIC opportunity for an experienced 2nd Line Support Engineer who currently holds NATO Security Clearance.
Resolution of issues or problems that are beyond 1st level capabilities but below 3rd level;
This will include, potentially
- Applying software patches
- Incident and request handling as required
- Enterprise-wide monitoring of their service
- Event Management
- Support to Service Change as directed by the SDM, and approved by the DCO
- System Security Administration
- Applying contingency procedures/solutions
- Providing updates to incidents records commensurate with their assigned priority and CSLA response times
- Providing accurate post incident and post problem resolution statements for the SKMS knowledge database; and
- Escalation to 3rd Level personnel of issues or problems that are beyond their 2nd Level expertise.
Minimum Requirements:
- Education: Associates degree or two years of technical training.
- Experience: At least one year in systems administration/Level 2 support role.
- At least one year in the administration and operation of X.400 systems.
Required knowledge/experience
- Proven working experience in enterprise technical support, IT support or as a technical engineer
- You have proven experience using ITIL processes for support
- You have proven experience about SOA system architecture.
- You have proven experience about PostgreSQL configuration and maintenance
- You have proven experience about SQL queries
- You have proven experience with MS Windows batch & PowerShell Scripting
- You have experience using MS Services as: AD, DNS, CA & ADFS.
- Strong problem-solving skills
- Excellent client-facing skills
- Basic knowledge of Java development
Please get in touch for further details on this not to be missed long term contract opportunity.
Resolution of issues or problems that are beyond 1st level capabilities but below 3rd level;
This will include, potentially
- Applying software patches
- Incident and request handling as required
- Enterprise-wide monitoring of their service
- Event Management
- Support to Service Change as directed by the SDM, and approved by the DCO
- System Security Administration
- Applying contingency procedures/solutions
- Providing updates to incidents records commensurate with their assigned priority and CSLA response times
- Providing accurate post incident and post problem resolution statements for the SKMS knowledge database; and
- Escalation to 3rd Level personnel of issues or problems that are beyond their 2nd Level expertise.
Minimum Requirements:
- Education: Associates degree or two years of technical training.
- Experience: At least one year in systems administration/Level 2 support role.
- At least one year in the administration and operation of X.400 systems.
Required knowledge/experience
- Proven working experience in enterprise technical support, IT support or as a technical engineer
- You have proven experience using ITIL processes for support
- You have proven experience about SOA system architecture.
- You have proven experience about PostgreSQL configuration and maintenance
- You have proven experience about SQL queries
- You have proven experience with MS Windows batch & PowerShell Scripting
- You have experience using MS Services as: AD, DNS, CA & ADFS.
- Strong problem-solving skills
- Excellent client-facing skills
- Basic knowledge of Java development
Please get in touch for further details on this not to be missed long term contract opportunity.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges