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Support Engineer 1st Level
Eingestellt von Experis Schweiz AG
Gesuchte Skills: Support, Engineer, Oem
Projektbeschreibung
SUPPORT ENGINEER, 1ST LEVEL
Contract position in Zürich, scheduled for 12months +
Experis is currently looking for a German and English speaking Support Engineer for one of our Global clients here in Switzerland. This will be a contract position based in the heart of Zürich and will be for 12 months +.
Are you looking for your next interesting project or an interesting step in your career?
Then have a look at the details below;
In this position you will perform 1st level help desk support, simple to complex installations of desktop/laptop resources, general software/hardware troubleshooting as well as Desk-side support services. You will need to have some familiarity with server/networking equipment, however it won't be necessary for you to have any certificate in this. Additionally you will be adding or changing requirements of peripherals & device drivers.
DUTIES AND RESPONSIBILITIES
- Provides quality customer service and support for designated equipment.
- Escalates problems to appropriate next level of support when necessary.
- Monitors assigned service calls to ensure timely completion.
- Ensures all time reporting, expense reporting, and other required reports are accurate and submitted on time.
- Meets/exceeds various service levels as established by assignment (calls per day, ETA's, on-time response, administrative call closure, customer satisfaction). Responsible for ensuring on-going maintenance and development of positive customer relationships with all business partners and customers
QUALIFICATIONS
- Minimum of one (1) year direct PC and Laptop Hardware Service experience. PC OEM certifications a plus.
- In pursuit of or possession of Associate's Degree in Electronics, formal PC hardware service courses, or similar military related training Comp TIA, A+ Certification (Hardware & Software). Proficiency in desktop support of Clients' individual PCs. Minimum operating system knowledge includes: Microsoft Windows.
- Basic understanding of TCP/IP Networking, hubs and Switches
- Knowledge of CAT 5 & CAT 3 cabling termination
- Support of computer networks, as directed by a Level II or III Engineer/Technician
- Lifting - Must be able to lift weight as per regional guidelines from the floor to desktop height
Apply today to secure your chances for this interesting opportunity!
If you are interested, please send your English CV together with any relevant certificates to Ms. Tora Adamsson. If you have any questions, feel free to call.
Experis (formerly known as Elan IT AG) is Europe's leading IT&T recruitment agency with over 100 offices worldwide.
Contract position in Zürich, scheduled for 12months +
Experis is currently looking for a German and English speaking Support Engineer for one of our Global clients here in Switzerland. This will be a contract position based in the heart of Zürich and will be for 12 months +.
Are you looking for your next interesting project or an interesting step in your career?
Then have a look at the details below;
In this position you will perform 1st level help desk support, simple to complex installations of desktop/laptop resources, general software/hardware troubleshooting as well as Desk-side support services. You will need to have some familiarity with server/networking equipment, however it won't be necessary for you to have any certificate in this. Additionally you will be adding or changing requirements of peripherals & device drivers.
DUTIES AND RESPONSIBILITIES
- Provides quality customer service and support for designated equipment.
- Escalates problems to appropriate next level of support when necessary.
- Monitors assigned service calls to ensure timely completion.
- Ensures all time reporting, expense reporting, and other required reports are accurate and submitted on time.
- Meets/exceeds various service levels as established by assignment (calls per day, ETA's, on-time response, administrative call closure, customer satisfaction). Responsible for ensuring on-going maintenance and development of positive customer relationships with all business partners and customers
QUALIFICATIONS
- Minimum of one (1) year direct PC and Laptop Hardware Service experience. PC OEM certifications a plus.
- In pursuit of or possession of Associate's Degree in Electronics, formal PC hardware service courses, or similar military related training Comp TIA, A+ Certification (Hardware & Software). Proficiency in desktop support of Clients' individual PCs. Minimum operating system knowledge includes: Microsoft Windows.
- Basic understanding of TCP/IP Networking, hubs and Switches
- Knowledge of CAT 5 & CAT 3 cabling termination
- Support of computer networks, as directed by a Level II or III Engineer/Technician
- Lifting - Must be able to lift weight as per regional guidelines from the floor to desktop height
Apply today to secure your chances for this interesting opportunity!
If you are interested, please send your English CV together with any relevant certificates to Ms. Tora Adamsson. If you have any questions, feel free to call.
Experis (formerly known as Elan IT AG) is Europe's leading IT&T recruitment agency with over 100 offices worldwide.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges