Support Engineer

Support Engineer

Place: The Hague

Contract: 1 year plus extensions

Job requirements:

Role involves combination of hands-on deskside visits, remote support via phone, email, instant messenger & escalations to other teams. Required to take ownership of Technical Computing issues on the customer's behalf & work/escalate them through to resolution. Ensure requests for advice & assistance are handled promptly and effectively with E2E ownership taken. Proactively ensure customers make effective use of the facilities available to them, some issues requiring internal resolution while others involve advising on the best use of available IT solutions. Diagnose underlying causes of difficulties and devise solutions to ensure that the effect on customers is minimized. Liaise with other IT functions & external suppliers. Regularly monitor the incident, status and speed of resolution of enquiries and problems, be pro-active in devising improvements and recommending changes to systems, products or services. Proven knowledge/certification of Microsoft Windows (W7-64), Linux (RedHat), Storage, HP RGS, Microsoft Desktop, Active Directory, LDAP products. Proficient in Corporate, Industry and Professional Standards, Customer Service Techniques, Proficient in Function or Department Operations. Familiar with Customer Value Chain Concepts. Part of European team supporting +/- 1500 customers

Misc.

Terms/Conditions Highly customer focused & flexible attitude required. Must be able to work independently & equally effectively as part of a global team. The candidate should demonstrate commitment and ingenuity in expert application of available facilities to standard & non-standard situations. Must be able to work independently & equally effectively as part of a global team. Excellent written & spoken English essential.

If you are interested and have recent experience please respond me with your latest CV in Word. If i did not contacted you within 2 working days then you are unfortunately not selected for this role.

Thank you for your effort and time.Michael Bailey International is acting as an Employment Business in relation to this vacancy.