Support Engineer

Utilize outside plant design knowledge and be capable of designing outside plant work orders, providing administrative and field support to the outside plant provisioning process and be familiar with the various communications outside plant engineering concepts, such as copper cable, fiber optic cable and coax cable.

ROLES AND RESPONSIBILITIES:

- Utilize facility analysis process to select areas for rehabilitation, coordinate field work, preparation of work order drawings and documentation updating work order records in an accurate and timely manner, analysis of reports, providing work order estimated expenditures and/or placement and joint use memos.
- Securing the necessary field information, record verification, document preparation, data input, preparing work order construction prints, records posting. Must be able to make recommendations to employees on all findings and needed changes.
- Must be in compliance with the latest revisions of the National Electric Safety Code, the National Electric Code, internal practices and procedures, local and governmental jurisdiction and be in accordance with instructions supplied by the company.

SKILLS:

REQUIRED QUALIFICATIONS: Aruba Wireless Access Points, Aruba Wireless Controllers, Bachelor Degree or equivalent experience, Cisco Call Manager - CM, Cisco CUIS, Cisco CUPS, Cisco knowledge, Cisco UCS, Cisco Unity, Cisco Voice Gateway, DNS and or DHCP acceleration and load balancing technologies, Ethernet, Firewall acceleration and load balancing technologies, IOS Voice Gateways and Gatekeepers, Juniper and Cisco Routers and Switches, Juniper Firewalls, LAN and WAN, Linux Operating System, MPLS IP routing protocols and technologies, Nortel Router commands and troubleshooting, Perl Scripting, Shell Scripting, Spirent testing equipment, Windows operating system, Writing functional requirements analysis, Writing interface agreements. Must have a knowledge of telephone industry standards, accessing, reading and interpreting mechanized assignment records, PC applications, OSP record and/or computer aided drafting systems. Must be able to interact with all on-line computer systems required. Possess project management skills to coordinate multiple builds from Cradle to grave.