Support Engineer

Job Description:

The individual in this role will support the product suite and related devices within a class-leading support organization that operates 24/7/365. The role favors the ability to independently collect information, correlate data, and troubleshoot complex customer problems to closure. Other tasks include detailed documentation of defects, trend analysis, learning new technologies through formal training or independent research, leading conference calls, contributing to a team wiki, and reviewing/writing technical documentation. Ideal candidate has background in support, good customer skills, fluent in Linux administration, and experience in troubleshooting of IP Networks.

SKILLS:

Operational familiarity with MySQL, Oracle, MPEG, case management/CRM, call center operations also a plus.

Candidate will be a diligent self-starter but have ability to communicate, share, and interact with a group of spread across different time zones and continents.

Individual would have degree or equivalent 2-4 years experience in Linux, networking, cloud, video, discipline.

CCNA certification (and min 3+ years WAN network experience) would also be considered.